In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt's success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.
As an Account Management Executive you will master the core functions of Account Management, including developing strong relationships with our merchants, answer partner's queries and identify new opportunities among existing restaurant partners in Cologne and surrounding cities. Be responsible for the overall restaurant relationship post-onboarding, which includes:
Provide data-driven, analytical after-sales support to improve our merchants' performance.
2-3 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions.
~ Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the company's KPIs and financial targets.
~ Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision making.
~ Sales oriented mindset with strong (verbal and written) communication skills with an ability to build relationships.
~ Good time-management skills with a problem-solving attitude
~ SQL knowledge
~ Advanced Microsoft Excel / Google Sheets knowledge
~ Fluent in German and excellent English skills.
Knowledge or previous experience in the Food Delivery Platforms, Restaurant, Food and Beverage, Hospitality or related industries.
Experience with content creation, editing, or marketing.
An opportunity to work in a fast-growing tech company with a startup mindset.
Opportunities for personal and professional development within a global organization.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.