Salary: 50.000 - 80.000 € per year Requirements: Excellent 2nd level desktop support skills (end user hardware, Windows 11, Microsoft 365) Proficiency with support of end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers) Experience with networking principles, cabling and connectivity Knowledge of meeting room equipment (Teams Rooms), Teams Live Events and collaboration tools An understanding of warehouse operations and handheld device configuration Familiarity with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and network troubleshooting Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness Excellent customer service mindset, problem-solving ability, and end-to-end issue ownership Excellent communication, time management, and collaboration skills across all levels of an organization Ability to present and train small groups of end users and explain technical detail in non-technical language Good English and German skills A winning mindset. Responsibilities: Set up and maintain end-user hardware such as WiFi access points, handheld scanners, printers, laptops, meeting room equipment, in house cabling (both copper and fibre) and patch connections following SOPs and manuals Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance, focused on supporting end user issues (office and warehouse based staff) Coordinate with vendors for hardware issues and take ownership of complex incidents Manage incidents and problems and support local IT projects and rollouts Maintain accurate asset records in the central CMDB via ServiceNow Act as the primary IT support contact at the location including occasional support for other sites across Germany Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability Act as an ambassador for IT support services that are delivered at the location, and represent and promote IT services within the wider organization. Technologies: Active Directory Android CMDB Hardware Support ITIL ITSM Microsoft 365 Mobile Network ServiceNow Windows iOS Office 365 LAN More: We are Maersk, committed to a diverse and inclusive workplace that embraces different styles of thinking. Our company is dedicated to providing equal opportunities for all applicants and welcomes diverse candidates without regard to race, gender, age, religion, or any other characteristic protected by law. We are willing to support applicants who require adjustments during the hiring process. Join us in making a significant impact in the IT support realm while being part of a global team. last updated 50 week of 2025