The Global Legal Operations & Innovation (LOI) function drives the digital transformation of Legal Services by embedding technology, data, and standardized ways of working to improve efficiency, quality, and scalability of legal service delivery. A key focus area is the adoption of AI-enabled solutions to fundamentally transform how legal work is performed across regions and functions.
Senior Expert (m/f/d) 71A5-2 / AT nltd Level 1 (BesGr A14/A15)
Main Tasks:
Business Process Quality & Improvement Specialist (m/f/d)
Embedding Artificial Intelligence (AI) in Legal Services at a global level through the design and orchestration of a holistic enablement and engagement approach to increase the acceptance and use of AI
* Definition and execution of a global AI adoption and enablement strategy
o Development and implementation of a structured adoption framework covering awareness, enablement, behavior change, and continuous improvement
o Translation of strategic AI priorities into clear expectations, use cases, and behaviors for legal teams across regions and functions
o Identification and removal of barriers to adoption, ensuring alignment between tools, user needs, and business priorities
* Design and delivery of an innovative communication and engagement approach
o Definition and steering of a global communication and engagement strategy to create awareness, excitement, and sustained momentum
o Creation of clear, consistent messaging on the role of AI within the legal digital ecosystem and its impact on ways of working
o Design and implementation of innovative engagement formats (e.g. use case campaigns, live demos, hackathons, gamified initiatives, leadership storytelling) to drive active usage
o Establishing a strong narrative that positions AI as a core enabler of legal excellence
* Establishment of a global capability-building framework for AI in Legal
o Design and rollout of role-based enablement approaches focused on practical application of AI in legal workflows
o Development of learning journeys to embed AI into daily work through use cases and hands-on application
o Collaboration with Legal Engineers and subject matter experts to translate legal knowledge into AI-ready formats (e.g. playbooks, prompts, templates)
o Continuous evolution of capability-building approaches based on user needs and emerging AI capabilities
* Development and management of a global AI Champions network
o Establishment of a structured network of regional and functional AI Champions to act as local multipliers and role models
o Definition of roles, expectations, and engagement formats for Champions to support adoption and knowledge sharing
o Facilitation of cross-region exchange and peer learning to scale successful use cases and best practices
* Driving behavioral change and embedding AI into ways of working
o Definition of clear adoption expectations and integration of AI usage into daily routines, workflows, and team practices
o Design of recognition and incentive mechanisms to reinforce adoption
o Acting as a catalyst to challenge traditional ways of working and introduce AI-first approaches
* Establishment of feedback loops and continuous improvement mechanisms
o Implementation of structured feedback channels to capture user insights, pain points, and improvement opportunities
o Translation of feedback into actionable improvements in tools, training, and enablement approaches in collaboration with project teams and vendors
o Monitoring of adoption metrics and user engagement to identify gaps and define targeted interventions
Professional Requirements:
* University degree in Law, Business Administration, or a comparable qualification
* Several years of professional experience in transformation, change management, legal operations, or digital adoption roles
* Proven experience in driving adoption of digital tools or transformation initiatives in a global environment
* Strong understanding of legal workflows and the application of technology (e.g., AI tools, document management systems, CLM solutions)
* Experience in designing and executing communication and engagement strategies
* Experience in stakeholder management across multiple regions and seniority levels
* Experience in working with data and adoption metrics to steer transformation initiatives
* Very good command of English
Personal Requirements:
* Very good conceptual skills
* Strong ability to influence and drive change
* Excellent communication and storytelling skills, with the ability to translate complex topics into clear and compelling messages
* High level of initiative, ownership, and accountability
* Strong interpersonal skills and ability to build networks across a global organization
* Creativity and innovation mindset
* Resilience and adaptability in a dynamic and evolving environment
* Confident presence and ability to engage with senior stakeholders
Notes for Applicants:
* Please apply with your complete documents (resume, cover letter, and certificates) online via the application link in the job posting.
* Contact persons: Christian Klenner, Telefon +49 (0) 228 18951938
* We welcome applications from all individuals – regardless of age, gender, origin, religion, or physical characteristics.
* People with severe disabilities and persons with equivalent status are given preferential consideration in the case of equal qualifications.