Company Overview
Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service. Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 300 team members, making 604 one of Hawaii’s largest locally owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.
Summary of Functions
The Interim General Manager (IGM) ensures the restaurant's day-to-day business operations and management run smoothly. The IGM acts as a temporary leader, fulfilling the duties of a General Manager for a designated amount of time. The IGM will draw up weekly schedules, approve invoices, transfers, and waste logs, order merchandise, and assist with training, recruiting, promotions, and planning. Additionally, they are responsible for essential front‑of‑house manager duties to ensure the restaurant provides excellent service to guests while adhering to company policies and procedures and liaising between front‑line employees and executive management.
Essential Duties and Responsibilities
* Work in tandem with team members and provide coaching and corrective action as necessary.
* Monitor store inventory and report any needs to the general manager.
* Respond to and resolve customer complaints and comments as needed.
* Cooperate with the general manager and assist with project planning, financial analysis, and staff management.
* Nurture positive working relationships with staff.
* Delegate daily tasks.
* Address all operational issues in a timely manner.
* Supervise staff and control merchandise.
* Ensure that company policies and procedures are followed.
* Set a good example for staff.
* Coordinate daily operations.
* Manage a team of front‑of‑house and back‑of‑house staff, including coaching, corrective action, scheduling, training, onboarding, and offboarding.
* Assist in the interviewing, recruitment, and hiring of all positions.
* Ensure high‑quality service and full‑time guest satisfaction during all hours of operation.
* Ensure all quoted seating times are met and the waitlist is executed properly at the host stand.
* Ensure kitchen ticket times do not exceed or violate company standards.
* Maintain order and discipline in the restaurant during working hours.
* Attend management training/meetings, including leadership and HR management training.
* Execute opening and closing duties.
* Responsible for daily deposits and the correct operation of the POS systems.
* Inventory and maintain par levels for restaurant items as assigned.
* Provide excellent customer service to guests and exceptional leadership to all employees.
* Gain a working knowledge of sales goals, cost of goods sold, labor allotments, budget variance, inventory counts, and all other reporting data as assigned.
* Enforce and monitor all health, safety, and sanitation standards following company policy.
* Handle/respond to guest complaints according to provided guidelines as needed.
* Work closely and be responsive to all management team members, including the Executive Team, to provide seamless execution of operational service.
* Perform all other duties as assigned, including but limited to specific areas of responsibility assigned by the Director of Operations.
Qualifications and Experience
* 5+ years of restaurant management experience.
* Positive attendance and work performance record.
* Extensive food and beverage knowledge.
* Strong leadership, motivational, people, verbal, written, and communication skills.
* Customer service experience as a Manager.
* Excellent decision‑making, communication skills, and strong time management skills.
* Experience using POS systems and cash handling.
* Passion for the food and restaurant industry.
* Familiar with restaurant and workplace safety policies and procedures.
* Ability to influence others and interact with all levels of the organization.
* Organized and detail‑oriented approach, including strong analytical and tactical execution.
* Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
* Ability to work extended hours, including weekends and/or holidays.
Other Requirements
* Must be able to lift and/or carry up to 20 lbs. occasionally.
* Outstanding oral and written communication skills.
* High energy, upbeat personality with a sense of urgency.
* Strong organizational skills, can‑do, and positive attitude with the ability to prioritize, multi‑task, meet deadlines, and resolve issues effectively in a changing work environment.
* Must be able to stand and exert well‑paced mobility for a scheduled shift.
* Must be able to stand and walk for extended periods.
* Must have the ability to lift, stoop, and bend.
* Must be reliable and punctual.
* Must be efficient and accurate with money and figures, including cash management.
* Must pass assigned training and certifications, including food and alcohol safety.
* Must be able to work flexible hours, including evenings, weekends, and/or holidays.
Benefits/Perks for Eligible Employees
* Paid Time Off
* Emergency Days
* Referral Program
* Employee Discounts
* Skechers Direct Program
* Management Bonus Program
* Group Life Insurance
* Universal Life Insurance
* Short-Term Disability
Compensation: $70,000.00 per year.
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