Job Description
As a part-time Learning Administrator you are supporting both Clients and GP teams with the successful organization of Classes / Sessions that take place at the client premise in person or virtual/remotely for 30 hours a week.
The typical schedule would be 3 days /week from 7 am - 1pm and 2 days a week from 12noon - 6 pm.
You are accountable for all aspects of the Training Administration and Seminar Management to ensure the Class runs successfully (e.g. room preparation, information sharing). This includes both physical presence at the client premise and remote support.
You are personally responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI's / SLA's and ensuring all Customer Satisfaction scores are achieved.
General Duties And Responsibilities
First point of c ontact at the information counter for all inquiries includes:
* Coordination of external services providers e.g. event technology
* Preparation of training rooms pre-and after training
* Checking room settings according trainer specifications
* Ensuring technical equipment is up and running according requirements
* Ticket creation In case of issues in the building/rooms
* Responsible for information signs, signposts, documents
* Answering all kind of questions via email, chatbot, phone and physically
* Update knowledge management system to develop efficient and effective response to all kind of inquires
* Ensure all agreed Service Level Agreements are achieved
* Make suggestions of improvements to improve the services we provide.
Seminar Management Includes
* Support the annual scheduling process for the client.
* General administration in the LMS
* Create and adjust courses based on the product manager specifications
* Digital dispatch of invitation links, documents, requirements for virtual trainings
* Room reservations in the internal room booking system
* Keep product managers and trainers informed at all times
* Participants handling including reminders, adjustments, cancellations
* Recording and archiving participants attendance including actual costs
* Provide feedback to product managers, training institutes if needed
* Obtaining documents, printing, request physical material in internal system
Essential Requirements
Written and spoken English to proficient level
Proven experience in an operational, processing, or customer service role
Good IT skills including Microsoft Word and Excel
General administration experience
Proven effective communication skills, including verbal and written
Excellent organizational skills
Customer focused approach
Cross cultural experience, working across various time zones
Proven teamwork experience, including virtual teams
Assertiveness and resilience
Proven ability to work well under pressure and within demanding timescales
Desirable Requirements
Good standard of education
Experience in the Learning sector
Use of Learning Management Systems from an Administrative perspective
Advanced knowledge of Microsoft packages
Good problem solver
EMEA