Customer Contact Specialist
We are looking for a skilled customer support specialist to join our team. In this role, you will be responsible for coordinating all customer inquiries and providing top-notch service to our customers.
Duties
* Coordinate customer inquiries and respond to customer complaints in a timely manner
* Provide product information and answer customer questions via phone and email
* Ensure seamless communication between customers, sales teams, and internal departments
* Develop and maintain strong customer relationships through regular follow-ups and personalized communication
* Support the sales team by providing product information and answering customer questions
* Process and fulfill customer orders in a timely and efficient manner
* Receive and process customer complaints and feedback
* Resolve any discrepancies or issues that may arise during the ordering process
* Collaborate with the sales team to identify opportunities for upselling and cross-selling
Requirements
* Completed vocational training or equivalent qualification through acquired business experience or further education
* Previous experience in customer-facing roles is desired but not required
* Excellent customer service skills and a strong focus on delivering exceptional customer experiences
* Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders
* Self-motivated, organized, and able to prioritize tasks effectively
* Proficiency in SAP and MS Office is highly desirable
Benefits
* Flexible working hours, including flexible start and end times and remote work options
* Opportunities for career growth and professional development
* A comprehensive benefits package, including 30 days of paid vacation per year and additional leave for special occasions
* Access to a range of employee discounts and perks, including travel, fashion, and technology discounts
* Opportunities for wellness and self-care, including access to fitness studios, yoga classes, and mental health resources
Why Join Us?
At [Company], we are committed to creating a positive and supportive work environment that allows our employees to thrive. We offer a range of benefits and perks designed to promote work-life balance, employee well-being, and career growth.