For our office in Hamburg Altona we are looking for an Head of Inside Sales to lead and develop our internal sales team at the Hamburg office. You will play a central role in ensuring efficient sales operations, strong customer relationships and cross-departmental collaboration.
Key responsibilities:
* Team leadership & development: Lead and motivate the inside sales team, promote a solution-oriented work culture and support professional growth within your team.
* Sales process management: Organize, coordinate, and continuously improve internal sales workflows - from initial customer contact and quotation preparation to order processing.
* Process coordination: Collaborate closely with the Country Manager, Technical Department, Procurement, and Logistics to ensure seamless customer service.
* Manage key accounts: Independently manage selected key accounts and coordinate complex inquiries and projects.
* Controlling & reporting: Monitor key performance indicators, generate reports and derive actionable strategies to improve efficiency and service quality. Report and evaluate results with the Country Manager.
* Development: Identify market opportunities and threats, propose initiatives and ideas to address them and discuss these with relevant management and executive teams.
Your profile:
* Completed commercial or technical education, ideally supplemented by further training or a degree in Sales, Business Administration or Engineering.
* Several years of experience in inside sales, preferably within industrial or technical environments, along with initial leadership experience.
* Strong communication skills, a collaborative mindset and entrepreneurial thinking.
* A hands-on, professional attitude and a strong focus on quality and results.
* Fluency in German and English (spoken and written). Dutch is an advantage.
* Experienced in working with CRM systems and Microsoft Office.
What we offer:
* A leadership role with a high level of responsibility and creative freedom in an international organization.
* A modern workplace with flat hierarchies, direct communication channels and a professional working environment.
* Comprehensive onboarding and ongoing opportunities for personal and professional development.
* Competitive salary package including benefits and long-term career prospects.
* A varied and impactful role in a dynamic industrial services company with global reach.
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