As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. The Head, Rider Quality will oversee compliance strategies, fraud prevention, and rider satisfaction initiatives across 17 Pandora markets. This position requires strong leadership, cross-functional collaboration, and expertise in compliance and process optimization.
Rider Fraud and Compliance: Lead the rider compliance strategy across 17 Pandora markets, guiding the team responsible for creating, maintaining, and executing rider compliance rules. Minimum 10 years of proven leadership experience in compliance, logistics, or operations management, ideally with a focus on rider, logistics, or field workforce management.
Demonstrated ability of operational costs management through process improvements, automation, and compliance initiatives.
Proficiency in data analysis, risk management, and developing strategies for fraud prevention and compliance.
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