Your assignments Operate, enhance, and roll out the Salesforce Service Cloud & Platform solutions as part of the global OneCRM (PULSE) program across all four Commercial regions and business units Act as primary decision maker on Salesforce Customer Service & Platform features, driving solution design, architecture, and technical alignment Collaborate with global and regional stakeholders to harmonize customer service processes and define requirements, user stories, and enhancements Manage, prioritize, and maintain the product backlog, ensuring alignment with strategic business objectives and global release plans Prepare and lead workshops with regional teams to support localization, adoption, and implementation Establish and oversee release management processes in close collaboration with IT, regional admins, and Salesforce as vendor Track, analyze, and report on key performance metrics to ensure quality, efficiency, and timely delivery Stay current on Salesforce capabilities, best practices, and industry trends, while mentoring team members and fostering continuous learning Your profile University degree in Business Administration, Economics, or a related field; MBA or PhD is an advantage Minimum 5 years of professional experience, preferably in the Pharma or Life Science industry with a strong focus on CRM and commercial roles At least 3 years of proven experience working with Salesforce as Product Owner, Business Analyst, Consultant, or Admin Deep expertise in Salesforce Service Cloud and Platform, including customization, integration, and application of best practices Recognized Salesforce certifications such as Administrator, Service Cloud Consultant, or Platform App Builder; further certifications are welcomed Strong track record in leading projects and technical decision-making while consistently achieving business goals Independent, structured, and results-oriented working style combined with excellent communication, presentation, and stakeholder management skills Fluency in English; additional languages and willingness to travel internationally is a plus