Job Description
Job Responsibilities:
* Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.
* Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well-being of the company.
* Best Practices - Improve processes and policies in support of organizational goals and purpose. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
* Production - Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.
* Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
* Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities.
* Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Job Summary
The Operations Manager plans, directs and coordinates the operations of the organization. The general operations manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.
Competencies
Communicating Effectively
Controlling Costs
Coordinating Project Activities
Critical Thinking
Making Accurate Judgments and Decisions
Working Safely
Skills
Managing Across Organizational Lines
Planning
Situational Management
Customer Relationship Management
Education
Bachelors Degree in Business administration or Commerce