🌍 European Last‑Mile Product Manager
📍 Düsseldorf, Germany
Language- Chinese is Mandatory
We are seeking an experienced European Last‑Mile Product Manager to lead and optimize our last-mile delivery network across Europe. This role combines strategic product planning, supplier development, operational excellence, and cross-functional collaboration to drive service quality, cost efficiency, and scalable growth in the European market.
🔑 Key Responsibilities
1. Last‑Mile Resource Development & Management
* Lead the development and performance management of European last-mile delivery partners.
* Ensure reliable capacity planning for daily operations and peak seasons.
* Establish a supplier evaluation framework measuring timeliness, cost, quality, and compliance.
* Drive continuous improvement in supplier service standards.
2. Product Planning & Cost Optimization
* Research European last-mile market trends and customer demand.
* Develop product roadmaps and define competitive last-mile offerings.
* Build and maintain cost models to dynamically optimize pricing and cost structures.
* Translate market and operational insights into actionable product improvements.
3. Operations Monitoring & Customer Response
* Monitor key operational KPIs including transit time, damage rates, and on-time delivery.
* Create dashboards and reporting frameworks for real-time visibility.
* Establish rapid exception handling and escalation processes.
* Collect and analyze customer feedback to inform product enhancements and supplier improvements.
4. Cross‑Functional Collaboration & Data Integration
* Work with sales and account teams to design customer-specific last-mile solutions.
* Provide product training and support in tenders, proposals, and client presentations.
* Coordinate with technical teams to implement API integrations and enable digital connectivity of last-mile systems.
* Promote data-driven decision-making across operational and cross-border teams.
📋 Requirements
Experience
* 5+ years in European cross-border logistics operations, focusing on last-mile delivery.
* Experience leading supplier negotiations and managing contracts with annual value ≥ EUR 5 million.
* Familiarity with EU VAT regulations, EORI customs clearance processes, and local delivery regulations (e.g., Germany Postal Act).
Core Skills
* Expertise in logistics cost modeling and cost analysis.
* Strong commercial negotiation skills with a proven record of high-value contracts.
* Solid understanding of EU logistics regulations (VAT, EORI, GDPR) and local delivery compliance.
Language Skills
* Business-level fluency in English (TOEFL ≥100 or equivalent).
* Mandarin Chinese fluency is required.
* German (B2) or French (B1) is a plus.
Competencies
* End-to-end supply chain perspective with strong execution capability.
* Ability to coordinate European teams and resources for peak-season capacity planning.
* High stress tolerance and adaptability to seasonal fluctuations in cross-border logistics.
* Strong contingency planning and risk management skills.