Technical Account Manager, Google Cloud (English, German) _corporate_fare_ Google _place_ Munich, Germany; Berlin, Germany; 3 more; 2 more Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Munich, Germany; Berlin, Germany; Frankfurt am Main, Germany; Hamburg, Germany. Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in the tech industry. Experience supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management, or comparable IT consulting role. Experience in application/workload migration to public cloud providers like Google Cloud Platform. Ability to communicate in English and German fluently to support client relationship management in this region. Preferred qualifications: Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions. Experience collaborating across business units internally and at enterprises. Knowledge in IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks. Excellent written and verbal communication skills. Excellent presentation and problem-solving skills. About the job Our Professional Services Organization in Google Cloud delivers product and implementation expertise to our customers to help them get the most out of their Google Cloud investments. As a Technical Account Manager (TAM), you will help customers adopt Google Cloud products. You will lead the adoption of Google Cloud at leading organizations, guiding them through the technical facets of their Cloud transformation journey. You will manage the successful delivery of professional services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Google Chrome, and more. You will engage with stakeholder groups, including executives of enterprises and a cross-functional and geographically dispersed team.Google Cloud accelerates organizationsu2019 ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Googleu2019s cutting-edge technology u2013 all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. Advocate customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum. Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineers to ensure customer success. Work with customers and support to guide issues and escalations to resolution. Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption. Develop relationships with key stakeholders to understand a customeru2019s business and develop roadmaps. Lead business reviews to better understand business and technical needs. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy). Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/), andHow we hire (https://careers.google.com/how-we-hire/). If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2). Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.