Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us!
Job Summary
The SMB role focuses on selling company products and services to new and existing clients remotely via phone or digital channels. The primary goal is to grow revenue through retention, cross-selling, upselling, and managing renewals for small to medium-sized businesses.
* Act as a trusted advisor by building strong client relationships.
* Manage the renewal process for small to medium businesses.
* Proactively protect existing accounts, identify at-risk clients, and implement retention strategies.
* Drive revenue growth by identifying new business, win-back, and cross-sell opportunities.
* Recommend and implement process improvements and modern solutions for clients.
* Collaborate with Solution Sales to develop accounts and achieve revenue targets.
* Assist customers with contract issues, usage queries, and invoice disputes.
* Communicate value propositions effectively through a consultative sales approach.
* Maintain accurate records in CRM software (e.g., SFDC) to support forecasting.
* Perform additional duties as needed.
* 2+ years of experience in inside sales, renewal sales, or sales support with a strong track record.
* Proven success in B2B sales and account management is preferred.
* Results-driven, adaptable, and comfortable in a fast-paced, metrics-driven environment.
* Ability to manage opportunities throughout the sales pipeline.
* Proficiency in CRM software (e.g., SFDC) and Microsoft Office Suite.
* Strong phone presence with active listening, negotiation, and closing skills.
* Knowledge of industry trends, competitors, and emerging technologies.
* Excellent verbal and written communication skills.
* Ownership mindset—be proactive, solution-oriented, and collaborative.
* Commitment to continuous learning and professional growth.
* Fluent English and German language.
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