Über uns
Dein Job. Deine Perspektive. Deine Zukunft – mit HRS Germany GmbH.
Ob in der Arbeitnehmerüberlassung oder Direktvermittlung – die HRS Germany GmbH findet den Job, der zu Deinen Fähigkeiten und Zielen passt. In Deiner Region, Deiner Branche und auf Deinem Karrierelevel. Vertraue auf unsere Expertise und gestalte Deine berufliche Zukunft mit uns!
Profil
* Bachelor’s or Master’s degree in a related field.
* 3+ years of Quality Management experience in a BPO/outsourcing company, preferably in Sales.
* Strong analytical and problem-solving skills with a data-driven mindset.
* Excellent English skills (C1, written & spoken).
* Strong leadership and coaching abilities with proven success in managing Quality teams.
* Proficiency in MS Office and Quality Management tools.
* Ability to work full-time on-site in Berlin (no remote/hybrid).
Aufgaben
* Lead and develop a team of Quality Analysts supporting sales programs across multiple lines of business.
* Ensure accurate evaluation of sales transactions and deliver clear insights to improve performance.
* Partner with business leaders to implement action plans and drive process improvements.
* Monitor team metrics, audits, and compliance with quality standards.
* Coach, mentor, and inspire your team to deliver exceptional results.
Was wir bieten
* A permanent, full-time role in an international environment.
* Competitive salary plus benefits (pension plan, stock purchase program).
* Career growth with training and internal mobility opportunities.
* Discounts on shopping & a sponsored Urban Sports Club membership.
* Employee Assistance Program for personal and family support.
* A diverse and inclusive workplace with active employee networks (PRIDE, Women in Tech, Neurodiversity, etc.).
Ansprechpartner
Elitsa Dimitrova
Recruiting Specialist
elitsa.dimitrova@hrsgermany.com
+49 911 7489 9631
Marientorgraben 7, Nürnberg, 90402