About the role
We are looking for a Digital Product Manager to lead the strategy, development and adoption of customers and subcontractor’s self-service solutions within our global service organization.
The role aims to enhance customer experience, increase service efficiency and support scalable service growth through digital channels.
As a Digital Product Manager – Partner/Customer Self-Service Applications and Experience, you will lead the strategy, development, and adoption of self-service solutions for customers and subcontractors within our global service organization. This role focuses on enhancing customer experience, increasing service efficiency, and enabling scalable service growth through digital channels.
Job Description
Product strategy and roadmap
1. Define and maintain the self-service product vision aligned with service business priorities
2. Identify opportunities for digitalizing service journeys
3. Build and manage a value-driven product roadmap
Business value and performance
4. Develop business cases and define KPIs (e.g., adoption rate, cost reduction, service productivity, revenue contribution)
5. Monitor product performance and drive continuous improvement
6. Ensure strong focus on customer satisfaction and operational impact
Digital product delivery
7. Lead agile development cycles in collaboration with technical delivery teams
8. Translate business needs into clear product requirements, define test strategies and scope, and contribute to testing activities
9. Ensure integration with enterprise platforms (e.g., SAP, CRM, IoT, data analytics environments)
Stakeholder management and transformation
10. Act as a key interface between Climate Solutions Europe service teams, countries, and digital functions
11. Support deployment, communication, and adoption of new solutions
12. Lead the rollout of new functionalities and train local teams across countries
13. Contribute to service transformation initiatives
Customer experience leadership
14. Design seamless omnichannel self-service journeys
15. Capture user feedback and leverage data insights to refine product strategy
Requirements
16. 5–10+ years of experience in digital product management, service digitalization, or customer platform leadership
17. Experience in B2B service environments or industrial/service operations is a strong advantage
18. Proven track record of delivering customer-facing digital solutions
19. Strong business and service process understanding
20. Experience in agile product management and stakeholder leadership
21. Data-driven mindset
22. Exposure to AI, automation, or connected services is a plus
23. Ability to operate in an international matrix organization
24. Master’s degree in business, engineering, digital, or a related field
25. English proficiency (C1 level), German and/or French is a plus
26. Office-based role with approximately 25% travel
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
27. Exciting responsibilities: Shape digital transformation and innovation within service and customer experience
28. Work environment: Permanent position in a successful company where digital innovation meets a modern workplace culture
29. Development: Access to internal academies and external partners offering professional and personal growth opportunities
30. Health: Employee and family health programs supporting well-being
31. Retirement planning: Company pension scheme
32. Benefits: Competitive compensation including bonuses beyond statutory requirements
33. Vacation: 30 days of paid vacation per year
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .