Help us bring people and businesses togetherOur SaaS platform enables multi-location brands and businesses to boost their online presence in a rapidly evolving world. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet. The Past, Present & FutureThe Past: Founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds, they created a platform that connected companies with local customers in the digital-first moment. The Present: We're on a mission to put every single business on the map, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement and conversion. The Future: We're a growing company with a bright future. We have established ourselves as a rising thought leader through the introduction of Location Performance Optimization (LPO). Our AI strategy is gaining momentum and it's setting us apart in the market. Our agentic AI 'UB-I' moves us from features and functions to business outcomes. UB-I will work 24/7 to optimize location performance, driving engagement, visibility and, most importantly, measurable results. As AI changes search far beyond traditional SEO results, we are at the forefront of enabling our customers to reach theirs in this new era. We have a passionate and diverse team, a comprehensive, intuitive platform and a clear vision for the future. We're looking for talented, passionate people, with an AI-first mindset, (like you ) to join us on our journey. You and usWe are more than 400 Uberallers, with 50+ different nationalities in 30+ countries, who live and breathe our core values: GROW TOGETHER DEMONSTRATE PASSION & PERFORMANCE ✊ BE BOLD & DRIVE CHANGE BE CUSTOMER OBSESSEDSo, what are you waiting for? If you're passionate, driven, customer obsessed and ready to be bold, we want you on our team! Apply now and let's grow together. We are seeking a highly motivated and results-oriented Partner Account Manager (PAM) to join our Partner Success team. The PAM will be responsible for building, nurturing, and expanding strategic relationships with Uberall Partners, ensuring their success in leveraging our location marketing solutions and maximizing mutual growth within the digital presence ecosystem. This role requires a blend of strategic relationship management, industry acumen, and a proactive approach to driving partner performance and satisfaction.
Key Responsibilities:
1. Strategic Partner Relationship Development:
2. Cultivate and maintain strong, long-term relationships with a portfolio of assigned partners, serving as their trusted advisor and primary point of contact.
3. Develop a deep understanding of each partner's business model, objectives, and their clients' needs within the location marketing and digital presence landscape.
4. Partner Onboarding and Enablement:
5. Guide new partners through a comprehensive onboarding process together with our Implementation team, ensuring they are fully equipped to effectively utilize and sell our platform and solutions.
6. Provide ongoing training and enablement, consultancy on GTM strategies, focusing on best practices in digital presence management, local SEO, and product utilization to enhance partner capabilities.
7. Performance Monitoring and Optimization:
8. Proactively monitor and analyze key performance indicators for each partner, identifying areas for growth, efficiency, and improvement.
9. Lead regular strategic business reviews to assess progress against joint objectives, share insights, and collaboratively develop action plans for sustained success.
10. Growth and Expansion Initiatives:
11. Identify and pursue opportunities for expanding our partnership's impact and success, including new service offerings, market segments, or deeper solution adoption.
12. Collaborate with partners on joint business planning and execution to drive increased pipeline, revenue growth, and market penetration.
13. Partner Support and Advocacy:
14. Act as a central point for partner inquiries, challenges, and escalations, ensuring timely and effective resolution by coordinating with internal teams.
15. Serve as the voice of the partner internally, advocating for their needs and providing valuable feedback to product, engineering, and marketing departments.
16. Cross-Functional Collaboration:
17. Drive internal alignment and foster seamless collaboration with product, solutions, marketing, and support teams to address partner needs and achieve shared outcomes.
18. Contribute insights from the partner ecosystem to inform and influence internal product roadmaps, marketing strategies, and service enhancements.
19. Data Management and Reporting:
20. Maintain accurate and up-to-date records of all partner interactions, activities, and performance within CRM and other relevant systems.
21. Contribute to internal reporting and forecasting efforts, providing clear insights into partner health, engagement, and growth trajectories.
Desired qualification:
22. Bachelor's degree in Business Administration, Marketing, or a related field.
23. 5+ years of progressive experience in Partner Account Management, Channel Management, or Account Management, ideally within the SaaS, digital marketing, or location marketing industry.
24. Demonstrated ability to build, nurture, and grow strong, long-term business relationships.
25. Solid understanding of digital presence, local SEO, online reputation management, and related location marketing technologies.
26. Proficiency with CRM software (e.g., Salesforce) and Partner Relationship Management (PRM) tools.
What we offer: A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, theyre some of the most recognizable businesses in the world. A truly human culture Were famous for our culture. Uberallers live by our values. Were open, collaborative risk-takers with a whole lot of passion and grit.️ Flexibility to fit your lifestyle Want to come to an office for collaboration? Weve got space for you in Berlin, Amsterdam, and Barcelona. We also offer co-working access in Montreal, Paris, London, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations. A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP. Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever youre into reading books, baking, heavy metal, fostering kittens. .. youll find kindred spirits on our team. Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.⭐️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so youre always in the know. Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning fund program reinforcing our commitment to fostering a culture of continuous learning. Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen. .. Need anything else? Let the People & Culture team know.Remember our "Grow Together" value from the beginning of the ad? We mean it. ✊