Job Title: Regional Key Account Manager
Work Location:
Düsseldorf, Germany
Division/Department:
EMEA Regional Sales & Marketing Department
Reporting to:
Deputy General Manager
EMEA Regional Sales & Marketing Department
☒ Full-Time
☐ Part-Time
Essential Duties and Responsibilities:
Sales (Regional Responsibilities)Act as regional account leader (RAM) for particular clients and collaborate with other members of the Global Account Management Team
Actively manage regional business development activities for particular clients and maintain relationship to client’s key decision makers and influencers at corporate level
Monitor regional sales activity of local KWE entities for particular clients
Discuss sales progress with local heads of sales and regional senior management on frequent basis
Prepare and conduct regular business review meetings with clients
Oversee KPI performance monitoring for particular clients in the region
Support setup of Standard Operating Procedures (SOP) for particular clients on regional level
Actively support business implementation and lead cross functional teams (e.g. IT, Security, Quality, etc) in order to create customer retention strategy in alignment with Global Account Manager
Support RFQ Management for particular clients based on KWE Groups Global RFQ Process
Actively develop and roll out business development strategies and pricing strategies for particular clients in alignment with Global Account Manager
Conduct and lead calls with regional senior management to review and align the strategy for particular clients
Participate in internal and external meetings in EMEA region
Prepare client specific data analysis
Prepare presentation material for clients (sales/data analysis/pricing/business concepts/others).
Support and involve in P/L management for particular accounts
Support specific client contract management
Support managing operational escalation issues
Manage sales amount and volume budget for particular clients
2. CRM
Comply with KWE CRM policy
Maintain CRM hygiene for particular clients (monitor and manage entries by local KWE entities for particular clients)
Maintain customer profiles within the CRM setup
3. Projects
~ Support of special projects (e.g. Sales Campaigns, Route Development, others)
4. Others
Support general data analysis and market research to support setup of sales strategies and sales initiatives
Monitor and support client related IT projects (e.g. reporting setup, EDI)
Potentially act as backup for other “(Global) Key Account Managers” in EMEA region
Support Deputy General Manager EMEA on request
Other tasks that may be assigned by management (permanent or as part of a special project)
Education and/or Work Experience Requirements:
min. Secondary School or High School degree
min 4 years experience in sales positions
Degree and min. 7 years experience in international forwarding or similar
Fluent in German
Professional English language knowledge (spoken & written), additional languages are a plus
Good knowledge of MS Office products (Outlook, Word, Excel, Powerpoint, Office 365)
Strong analytical skills
Strong intracultural and intercultural communication skills
Strong interpersonal relationship management