Job Title Account & Sales Manager
Job Description Summary
Job Description
Account & Sales Manager – Frankfurt (Hybrid)
Commercial Real Estate | Strategic Account Growth | High-Profile Investment Clients
Overview
We are expanding our EMEA client team in Frankfurt and seeking a confident, commercially minded Account & Sales Manager to drive growth, strengthen key client relationships, and unlock new revenue opportunities across a portfolio of high-profile investment clients.
This role will suit someone who excels in proactive account management, strategic cross-selling, upselling, and identifying areas for improved profitability. You'll help shape the direction of a team that is doubling in size in 2026, working closely with senior stakeholders across Germany and EMEA.
Hybrid working, strong career progression, and a competitive compensation package including bonus.
Key Responsibilities
Client Strategy & Growth
* Develop and implement account strategies and sales plans to increase revenue and margin across assigned clients.
* Drive cross-sell and upsell activity, identifying unmet needs and positioning C&W services accordingly.
* Achieve 2026 commercial growth targets (approx. +10% YoY) through structured account development.
Account Management & Relationship Building
* Serve as key point of contact for major investment clients, ensuring high-quality communication and service delivery.
* Build strong internal and external relationships, coordinating with sector, service line, and local teams.
* Understand each client's business, priorities, and decision-making structure to anticipate future needs (3–5 year horizon).
Sales Pipeline & Opportunity Management
* Own the sales pipeline (captive + new business), ensuring opportunities are identified, qualified, and progressed.
* Lead structured sales and account calls with clear agendas and forward-looking action plans.
* Prepare client-facing proposals, presentations, and RFP responses in collaboration with Bid and Delivery teams.
Performance, Reporting & Governance
* Maintain accurate CRM and sales KPI data, providing monthly insights on relationship health, pipeline, revenue, risks, and opportunities.
* Ensure account plans are up to date — including organisation charts, decision matrices, fees, and engagement history.
* Drive continuous improvement using client feedback tools (including AI-enabled surveys).
Marketing, Brand & Engagement
* Act as an ambassador for the C&W brand with clients and in the market.
* Support external marketing, events, and thought leadership to strengthen client engagement.
* Ensure all client outputs meet C&W standards of quality and consistency.
Principal Responsibilities (7–10 Core Expectations)
Build internal networks across service lines and ensure aligned sales and account plans.
Identify and qualify strategic opportunities aligned with client objectives.
Lead regular sales calls and manage the account pipeline end-to-end.
Ensure execution of agreed action plans and achievement of targets.
Provide timely reporting on KPIs, risks, opportunities, and financials.
Work with Data & Analytics to maintain accurate local sales pipeline information.
Coordinate expertise across countries and teams to deliver integrated client solutions.
Maintain governance of decision rights and information flow across EMEA.
Elevate client experience through structured feedback loops and continuous improvement.
Represent the team at events, client meetings, and internal forums.
Required Skills & Experience
* 5+ years in account management, sales, business development, or client success—ideally in professional services, real estate, consultancy, or a related sector.
* Demonstrated ability to grow accounts, drive revenue, and manage senior client relationships.
* Strong commercial awareness and ability to identify new revenue streams.
* Excellent communication, influencing, and stakeholder management skills.
* Highly proactive, structured, and comfortable working with senior leadership.
* Fluent German and English required.
What We Offer
* Competitive salary + performance bonus
* Hybrid working from our Frankfurt office
* Opportunity to work with prestigious global investment clients
* Clear path for progression as the team grows
* Exposure to cross-border EMEA operations
* Full corporate benefits package
INCO: "Cushman & Wakefield