Customer success & account manager f/m (german market)

Customer Success & Account Manager (German Market) Location: Cologne, Germany (100% on-site)
Permanent, Full-Time
Fluent German required; English and/or French appreciated


yOur client is an international company specializing in chemical safety and risk management. For decades, it has helped industrial companies, laboratories, and healthcare organizations improve workplace safety
.With an established international presence and a network of subsidiaries and distribution partners, the company serves customers worldwide

.
About the German Organizati
onBased in the Cologne area, the German subsidiary is a key commercial and technical hub for the group. A local team of around 15 employees supports customers across German
As part of its growth strategy, the company is looking for a Customer Success & Account Manag er who will progressively take on the role o f Head of Sal es for the German organizati

onsYou will manage and develop relationships with an established portfolio of German-speaking customers, supporting them in the use of the company's technical products and services while ensuring high levels of customer satisfaction, retention, and business grow
You will identify opportunities for renewals and additional services, guide customers throughout their journey, and contribute to the continued development of the German subsidia

tiesManage and develop a portfolio of German custo
tingGradually take on broader responsibilities within the German organiza
roundMinimum 3 years' experience in Customer Success, Account Management, Customer Service, Inside Sales, or a similar customer-facing
rofileFluent German (written and s
poken)English and/or French language
erienceAnnual profit-sharing scheme (historically equivalent to approximately 1–1.5 months'
overageStable and growing international
companyStructured career path toward a management p