(Hybrid in Berlin/Full-time/Permanent Contract)
About Conductor:
The rise of generative AI is fundamentally changing how people search for information and discover brands online.
Conductor
is the only end-to-end, AI-first platform that enables enterprises to create high-performing, valuable content at scale and ensure their brand is found everywhere customers are looking—from Google to generative AI engines like ChatGPT. Recognized by Forrester as a Leader and #1 rated by customers on G2 and TrustRadius, we are committed to building a workplace where our people can grow and make a positive impact.
Conductor
is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of everyone in our orbit—our customers, our customers' customers, our employee-owners, and our communities.
About the Role:
We are looking for an
Account Manager
to own the relationship between Conductor and our enterprise customers' key stakeholders. In this role, you will be responsible for renewing and growing Conductor's existing enterprise customers. This position works in partnership with Customer Success, Professional Services, Sales, Marketing, and Pre-Sales. The candidate will be a high impact individual capable of working cross-functionally to continuously drive improvements to customers' success metrics, grow revenue from assigned accounts, ensure exceptional customer experiences, and facilitate knowledge exchange between customers and Conductor team members. Successful candidates must have a strong work ethic and the desire to not only meet net retention targets but to exceed them.
What you'll do (Responsibilities):
* Act as the business owner of assigned accounts; define and implement a clear vision and business plan for your accounts to drive net retention.
* Proactively manage pipeline and renewals to meet quarterly net retention targets across a set of existing Conductor customers.
* Understand and anticipate clients' business needs to drive the success and growth of accounts.
* Identify executive sponsors, establish strategic alignment between customers' objectives and Conductor's solutions, and develop a long-term strategy to address their outcomes and drive results.
* Act as an advocate for clients internally while working across departments to solve problems and achieve results, collaborating with Customer Success, Customer Support, Professional Services, and Engineering to ensure an exceptional customer experience.
* Assist customers with challenges and problems, converting them into sales opportunities when possible.
* Confidently convey Conductor's value proposition clearly and persuasively to a variety of audiences, including C-Level executives.
* Negotiate contract renewals and expansion opportunities.
* Maintain account and opportunity forecasting within our internal CRM.
* Maintain a strong level of knowledge of the full capabilities of Conductor's products and internal operational processes.
* Prepare business reviews, proposals, demos, investment summaries, and contracts; complete account reviews quarterly with primary contacts and stakeholders.
* Maintain an understanding of assigned customers' platform adoption and utilization trends.
* Work as a team player by contributing, learning, and sharing new knowledge.
Who you are (Required Skills/Abilities):
* Fluent in English and German,
both written and spoken.
* A minimum of
5 years of experience
in a B2B Account Management, Sales, or Customer Success role.
* BS/BA degree desired, or equivalent combination of education and experience.
* Tech-savvy with the ability to quickly learn our platform and effectively "talk the talk" about web-based technologies.
* Strong proficiency with Salesforce or other CRM and sales enablement tools required.
* Digital Marketing experience preferred.
* Prior experience in an enterprise SaaS organization required.
* Demonstrated account planning and account management capabilities, aligning client strategy and desired outcomes with Conductor's solutions to drive deep, long-lasting revenue relationships.
* Knowledgeable about industry trends, companies, and technologies, with a genuine passion for Digital Marketing.
* Outstanding written and verbal communication skills, including presentations, with the ability to convey issues clearly, make points concisely, and maintain effective communication channels.
* Ability to interact and communicate effectively with all levels of management, including senior executives.
* Exceptional listening and interpersonal skills with a high degree of approachability.
* Strong team player with a proven ability to collaborate across departments to solve problems, achieve results, and make sound decisions.
* Understanding of complex sales cycles, including discovery, objection handling, proposal building, negotiation, procurement, contract review, and closing.
* Proficient with standard corporate productivity tools (email, voicemail, MS Office, G Suite).
* Highly organized, with rigorous attention to detail, a drive for excellence, and a positive "can-do" attitude.
* Baseline presenting and consultative skills, with the ability to identify client needs and strategy.
* Ability to travel (10%+) to meet clients and support account reviews and on-site efforts to ensure adoption and effective use of the Conductor platform.
* Proven track record of achieving sales and retention targets for enterprise software solutions.
* Ability to negotiate and close enterprise-level agreements.
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Conductor GmbH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance. In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.
Disclosure: Conductor cares about your privacy. We are committed to maintaining your trust by protecting and processing your Personal Information that you provide to us in accordance with Greenhouse's Privacy Policy. Please take a moment to review before submitting your application.