Job Description
As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.
This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.
What will you do
* Own and manage 5-10 enterprise customer relationships from a technical perspective.
* Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions.
* Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
* Map customer business needs to existing product features and proactively drive adoption.
* Coordinate technical escalations in collaboration with solution engineering, support, and product teams.
* Lead technical QBRs, integration reviews, and roadmap alignment workshops.
* Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
* Partner closely with Key Account Managers, Product Management, Engineering, and Sales.
Who you are
* 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
* Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant).
* Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
* Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless).
* Strong ability to read and understand architecture diagrams, API documentation, and technical specifications.
* Hands-on understanding of integrations via REST, GraphQL, and webhooks.
* Experience with monitoring tools, incident processes, and SLAs.
Nice to have:
* Experience in ecommerce platform migrations or replatforming projects.
* Background in pre-sales engineering or post-sales consulting.
* Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.
* Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance.
* Fluency in German is a strong plus.
Benefits
* Grow together with one of the fastest growing eCommerce companies in Europe
* Flexible working times (10 AM - 16 PM German Time Zone as core working-time)
* 40% discount on our online shop
* Fresh fruits + drinks everywhere
* Language courses (German & English)
* Free sports courses & reduced price for gym membership
* Subsidized public transportation ticket
* Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
* State-of-the-art tech stack running on AWS
* Modern office in the city center of Hamburgs
* International working environment and English as company language
* Agile work environment (MOVE) and cross-functional teams
* Free access to Germany’s greatest developer conference code.talks
* Free access to online learning platforms like Laracast, Egghead and A Cloud Guru
* Help in relocation and VISA process
YOU ARE THE CORE OF ABOUT YOU .
We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.
We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.