Job Description
We are on the lookout for a Group Product Manager - (Logistics, Service) to join the Logistics Service product line on our journey to always deliver amazing experiences.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
to hear from the Logistics team and get a behind-the-scenes look at what it’s like working in this vertical at Delivery Hero.
In this role, you will lead the domain’s Product Managers, ensuring we continue to develop a world-class team and leveraging your experience in product development to challenge the evolution of our products.
You will work collaboratively with engineering, data science, analytics, design/UX research and product ops to create a high-performance team culture within the team and deliver value quickly.
Your Mission
1. Lead a range of end-user and facing tools that support millions of customer, rider & vendor issues every month.
2. Responsible growth & development of 3 - 4 product managers, shaping their product mindset and supporting their ongoing career growth.
3. Set a multi-year vision for your products and foster a culture that delivers value against that vision every quarter.
4. Ensure strong collaboration and communication across the company; build consensus on the product roadmap and demonstrate impact.
5. Manage expectations of stakeholders from 40+ countries, ensuring strong collaboration by building consensus on the product roadmap.
Qualifications
6. 8+ years of experience in experience in product management and 4+ years of experience as a people manager
7. Track record of successfully launching and constantly improving B2B(2C) products
8. Data-driven and impact-oriented; very comfortable with metrics & KPIs
9. Ability to balance user needs with business priorities and provide a rationale behind your decisions
10. Exceptional interpersonal skills; strong written and verbal communication skills
11. Experience in building customer facing products
12. Fluent in English
Nice-to-haves
13. Experience in managing a diverse set of stakeholders from around the world
14. Experience in working with Customer Service products