Junior Customer Engagement Project Manager (Fixed Term Contract – 6 months) (f/m/d)
To support our Customer Experience team we are searching for a Junior Customer Engagement Project Manager (Fixed Term Contract – 6 months) (f/m/d) to be based in our Munich office.
WHAT YOU WILL DO
1. Customer Experience Projects: End-to-end responsibility for the smooth implementation of seasonal packaging solutions, serving as primary point of contact for all relevant stakeholders
2. Customer Communications: Review, refine and optimize communication materials to ensure clarity, emotional resonance and brand consistency across all touchpoints
3. Transactional Journeys: Support the rollout of new transactional communication flows, ensuring seamless integration into the overall customer journey
4. Customer Engagement Support: Deliver insights through competitor analysis, test orders, desk research and monitoring of luxury industry developments, including customer segmentation projects
5. Digital Excellence: Conduct regular audits of digital platforms to identify areas for improvement in usability, performance and customer satisfaction
6. Solution Implementation: Drive follow-up actions from audits and site checks – from issue identification through to solution rollout in close collaboration with cross-functional teams
7. Continuous Improvement: Proactively identify opportunities to elevate the customer experience and implement process enhancements with measurable impact
WHO YOU ARE
8. Excellent written and spoken English skills (native level preferred); German and/or French are a plus
9. University degree in economics, business administration or comparable field
10. Relevant experience in Project Management, preferably within a Customer Engagement, eCommerce, or luxury field
11. Strong sense of aesthetics, attention to detail, and a passion for delivering exceptional customer experiences
12. Proven ability to collaborate effectively across departments, manage multiple stakeholders and align diverse priorities
13. Proactive, solution-oriented mindset with a high level of ownership, accountability and flexibility – key for a maternity cover role
14. Excellent skills in MS Excel and PowerPoint; solid understanding of e-commerce infrastructures and digital customer journeys
WHAT WE OFFER
15. Up to 32 days of holiday, depending on the length of service, starting with 28 days
16. Mobile office with up to 20% of your total contracted hours (job and position permitting)
17. 10 days/year of mobile office abroad in EU-countries (job and position permitting)
18. Language & e-learning courses
19. Staff discount of up to 30%
20. Company pension scheme
21. Discounted membership for selected sports platforms & gyms
22. Discounted travel card
23. Access to LinkedIn Learning
24. Individual support on mental health & well-being (e.g. compatibility work and family life)
25. Social Day
26. Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.