Aufgaben
Start: asap
Your tasks:
* Supervise quality work groups of clients with multiple programs or lines of business, which can be across multiple sites/geos, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of workgroup(s) following the organization’s policies and applicable legal requirements
* Maintain accurate metrics of direct reports' performance as well as overall team-level performance
*
* Evaluate levels of process and staff effectiveness, and work with Business stakeholders to create and collaborate on the execution of improvement action plans
*
* Develop strong working relationships with key business stakeholders, internal and external
*
* Oversee audits of key support processes within each account and recommend changes
Profil
* Bachelor's or Master's Degree in a related field
*
* Minimum of 3 years of experience in quality management, preferably within the Sales area of a BPO business
*
* Mandatory ability to work on-site in Berlin, no Home Office or Hybrid work possible
*
* Advanced knowledge of quality assurance tools and techniques
*
* Proficiency in using quality management software and tools
*
* Strong analytical skills and experience with data-driven decision-making
*
* Advanced Microsoft Office skills
*
* Excellent communication in English, verbal and written (C1), and excellent interpersonal skills
*
* Proven experience in leading quality assurance teams and implementing quality improvement methodologies
*
* Experience in managing cross-functional teams and projects
*
* Ability to handle complex situations and make decisions with a high degree of judgment
*
* Demonstrated ability to manage change and drive process improvements in a dynamic environment
*
* Demonstrated experience managing Sales projects
*
* Excellent attention to detail
*
* Demonstrated ability to take initiative and ownership with a focus on continuous improvement
*
* Demonstrated business acumen
*
* Six Sigma Certification
Vorteile
* Bachelor's or Master's Degree in a related field
*
* Minimum of 3 years of experience in quality management, preferably within the Sales area of a BPO business
*
* Mandatory ability to work on-site in Berlin, no Home Office or Hybrid work possible
*
* Advanced knowledge of quality assurance tools and techniques
*
* Proficiency in using quality management software and tools
*
* Strong analytical skills and experience with data-driven decision-making
*
* Advanced Microsoft Office skills
*
* Excellent communication in English, verbal and written (C1), and excellent interpersonal skills
*
* Proven experience in leading quality assurance teams and implementing quality improvement methodologies
*
* Experience in managing cross-functional teams and projects
*
* Ability to handle complex situations and make decisions with a high degree of judgment
*
* Demonstrated ability to manage change and drive process improvements in a dynamic environment
*
* Demonstrated experience managing Sales projects
*
* Excellent attention to detail
*
* Demonstrated ability to take initiative and ownership with a focus on continuous improvement
*
* Demonstrated business acumen
*
* Six Sigma Certification
Kontaktinformationen
* personalbuero.u.herrmann@gmx.de