We are currently looking for a Project Manager to strengthen the cronos europa team. Responsabilities Support and coordinate the activities of maintenance and operational teams, ensuring clear roles, responsibilities and priorities. Plan, organise and monitor team activities, workloads and deliverables in line with service objectives and contractual commitments. Act as the main point of contact between operational teams, client's stakeholders and other involved parties (development, security, infrastructure, governance bodies). Facilitate regular team meetings, follow-up actions and continuous improvement initiatives. Define, implement and maintain appropriate project management, service management and collaboration tools. Establish and formalise operational and maintenance processes (incident handling, change management, release coordination, escalation paths) in line with service management best practices. Promote best practices in software maintenance, operational support and service governance. Define and monitor Key Performance Indicators (KPIs) related to maintenance efficiency, operational quality, service availability, incident management and compliance. Set up dashboards and data collection mechanisms to track KPIs. Produce monthly management reports covering performance, risks, issues, corrective actions and improvement plans. Present KPI results and recommendations to stakeholders and support decision-making processes. Contribute to the redaction, review and maintenance of technical, governance and compliance documentation. Ensure documentation related to IT security, AI, data compliance, risk management and audit readiness. Coordinate with security officers, architects, technical experts and internal project managers to ensure documentation consistency and completeness. Technical skills: Proven experience in project management and team coordination in an IT environment. Experience managing maintenance and/or operational teams for complex software systems. Strong understanding of software development lifecycles, application maintenance, IT operations and IT service management. Experience with AI and data governance, risk and compliance best practices. Ability to define processes, KPIs and reporting frameworks from scratch. Experience with project management and collaboration tools (e.g. Jira, Confluence or equivalent). Strong analytical skills with the ability to translate operational data into management insights. Experience producing structured reports for management and stakeholders. Good understanding of IT security, compliance and governance principles. Experience working in cloud-based environments (preferably Microsoft Azure). Familiarity with IT service Management Frameworks (e.g. ITIL). Profile Bachelor's degree in IT, Business Management, or a related field. Demonstrated experience managing IT maintenance and/or operational services Practical experience defining and tracking KPIs for service delivery and operational performance. Excellent communication, facilitation and stakeholder management skills. Ability to work autonomously while coordinating multiple teams and priorities. Capability to integrate into an international and multicultural environment. Ability to participate in multilingual meetings. Excellent team player with strong interpersonal skills. High degree of discretion and integrity due to the handling of personal and confidential data. Fluency in English is required, French is a strong asset. Certifications & standards (assets): Project Management certifications (PM2, Prince2, Agile/Scrum). ITIL v4 Foundation or equivalent. Microsoft Azure Fundamentals or equivalent cloud certification. Certifications related to information security, risk or compliance. Any other relevant certifications are considered an asset. Why cronos group? We'll propose you An attractive salary package A good work-life balance environment The assurance of working in cutting-edge technologies in an entrepreneurial spirit The opportunity to develop your skills thanks to tailor-made training courses according to your needs A good job in a friendly place If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos! Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies. From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities. Our mission is to arm them with the tools they need to thrive in the digital age. Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises. Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group. Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts. Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres. By leveraging the Group's resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.