Responsibilities
* Responsibility for the key customer service account
* End-to-end management in coordination with the logistics support team regarding spare parts and services
* Regular contact with customers through conference calls and on-site visits
* Handling of order changes and customer complaints
* Monitoring of invoicing and contract fulfillment for customer orders
* Responsible for the sale of all new products, upgrades, and technical support opportunities
Qualifications
* Degree in engineering, business, or a technical field
* Several years of professional experience, in the aviation industry
* Enjoy working in an international, fast-growing environment with short decision-making processes
* Team-oriented mindset and a positive, hands-on attitude
* Ideally familiar with SAP
* Independent working style and willingness to take on responsibility
* Good command of English, both written and spoken, ideally SpanishWHAT AWAITS YOU
What waits you
* Hybrid role: You'll be on-site 4 days per week at our location in Tussenhausen-Mattsies – because support works best where the people are. 1 day of remote work is possible.
* Canteen: Good, subsidized lunch right on-site – no meal-prep stress.
* EGYM Wellpass: Access to fitness, swimming, yoga, and more throughout the region.
* Flying: You have a PPL? Then you're welcome to fly our Grob G115 – yes, really. How many jobs offer that?
* You'll work on technology that literally takes off – in every sense of the word.
* You'll be the first point of contact, making a real difference in our colleagues' day-to-day work.
* Short communication paths, a real team, and a location where aircraft are built.
* Here, what counts is what you can do and what you want to achieve.