Job Description About the Role
Uber Eats is seeking a motivated and results-driven Account Manager (m/f/d) to join our expanding team in Northrine-Westphalia. In this role, you'll play a pivotal part in shaping the success of our restaurant partners across Germany, fostering high-impact relationships and driving business growth on the Uber Eats platform.
If you're passionate about the food industry, excel at building strategic partnerships, and thrive in a fast-paced environment, we want to hear from you.
What You'll Do
As an Account Manager (m/f/d), you'll serve as the primary point of contact for a portfolio of our most valued restaurant partners. You'll be responsible for ensuring their continued success and expansion by focusing on:
~ Strategic Account Growth: Manage 150-200 high-value partners to retain and grow their business, identifying sales opportunities through product adoption and location expansion.
~ Maximizing Potential and prioritze: Proactively uncover and prioritize opportunities to unlock additional revenue for both our partners and Uber Eats.
~ Risk Mitigation & Retention: Identify potential partnership risks and work diligently to provide a premier experience, aiming for 100% account retention.
~ Partner Advocacy: Synthesize partner feedback into actionable insights to help inform our product and business roadmap.
~ Relationship Building: Cultivate long-term partnerships to position Uber Eats as the preferred delivery platform for your accounts.
~ Account Planning: Develop long-term growth and marketing plans through regular business reviews and data-driven analysis.
What You'll Need
Languages: Fluency in both German and English is required.
Professional Experience: 2+ years in B2B Sales, Account Management, or retail/food industry management.
Drivers license: Visit merchants onsite to build up a strong relationship. 90% of your merchants will be based in the Ruhrgebiet (Dortmund, Essen, Oberhausen usw.)
Relationship Management: Skilled at navigating the customer lifecycle and building commitment with key stakeholders.
Soft Skills: A proactive self-starter with excellent communication, negotiation, and organizational skills.
Strategic Mindset: Strong analytical and problem-solving abilities to drive partner growth.
Drive: Results-oriented mindset with a dedication to hitting revenue and retention targets.
Technical Skills: Proficiency in Google Suite and CRM systems (Salesforce is a significant plus).
We offer
~32 vacation days per year
~ Monthly Uber voucher
~17% Uber discount
~ Quarterly wellbeing voucher
~17 hours mental health sessions with licensed professionals
~20 working days "work from anywhere”