Employment Status:
Regular
Time Type:
Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
CSA Group has an opportunity for a Strategic Account Manager - Industrial located within Germany. This role will serve as the primary customer contact in the development of CSA Group accounts, as assigned and create new opportunities within those established accounts. The Strategic Account Manager ensures continued growth of CSA Group services by managing a group of large accounts and customers. Coordinates CSA Group activities and contacts for customers – ensures that we provide ‘one face’ to our customers. This role will be responsible for providing an outline for strategic planning around customer needs and service enhancements and develop account strategies and forecast sales opportunities.
Responsibilities:
1. Initiates the sales process, providing preliminary and ongoing information to existing clients
2. Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services
3. Prioritizes work assignments and follow-up responses to client inquiries and proposals
4. Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the strategy to secure new business and communicates effectively with Operations for a seamless approach
5. Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
6. Maintains accurate and complete client files, including the input of new/existing client information into the shared sales database
7. Identifies and communicates opportunities and competitive trends
8. Develops ongoing business relationships and networks with clients and industry related groups
9. Provides written and verbal reports including sales reports, expense reports, customer visit reports, and customer presentations in a timely matter as required
Education and Experience:
10. Bachelor's Degree and 6 or more years Sales experience or equivalent industry experience
11. Prior experiences with sales CRM tracking software a plus
12. Proven ability to consistently exceed sales goals
13. Proven experience dealing with large organizations at senior level
14. Prior experience with Industrial - Hazardous Locations preferred (ATEX, IECEx, North America)
15. Willingness to travel
Skills:
16. Create clear, effective and professional written communication and presentations
17. Ability to create, prepare and execute complex business strategies while organizing multiple projects and job responsibilities
18. Ability to proactively resolve complex problems, and through effective internal collaboration build outstanding client relationships with customers at all levels in the organization
19. Organized and independent
20. Proven ability of confidentiality in previous positions
21. Strong initiative and ability to develop new customer contacts
22. Able to maintain positive contacts within the organization to exchange, explain and interpret information or ideas and follow-up on client requests
23. Strong organization and time management skills
24. Creativity and project management skills to plan for projects, events and conferences
25. High level of initiative and motivation to meet or exceed targeted goals with minimal supervision
26. Computer proficiency in Word, Excel, PowerPoint and CRM database applications
27. Ability to prepare cost proposals promptly to meet customers’ needs.