FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
This role is focused on managing and developing existing client relationships, ensuring satisfaction, performance, and growth. You will work closely with internal teams to deliver value through service excellence and strategic account management.
What you’ll do
1. Serve as the primary point of contact for existing customers within the German market
2. Manage service and maintenance contracts to ensure quality, compliance, and customer satisfaction
3. Analyze client needs and identify opportunities for improvement or expansion of services
4. Prepare accurate sales forecasts and develop annual service account plans
5. Collaborate with technical and commercial teams to deliver proposals and contracts
6. Monitor service level agreements (SLAs) and drive continuous improvement initiatives
7. Stay informed on market developments and competitor activity to support strategic decisions
What you bring
8. A Bachelor’s degree in Business, Engineering, or a related field
9. Proven experience in account management or service management, ideally within logistics, automation, or supply chain
10. Strong commercial and negotiation skills, with an understanding of contract terms and service delivery
11. Fluency in German and English is essential
12. Ability to work independently, prioritize effectively, and build trusted relationships with clients and colleagues
13. Knowledge of the German market and relevant industry trends is a strong advantage
Why Fortna?
At Fortna, you’ll be part of a dynamic, international team focused on shaping the future of supply chain solutions. We combine innovation with deep expertise, always putting people—our clients and our colleagues—at the center of what we do.