Account Manager We're looking for an Account Manager to retain and grow the customer base of Neople Full-time · Hybrid - Amsterdam, 's-Hertogenbosch or Berlin The team Our Customer Succes (CS) team is at the heart of how we grow and retain our customer base. We’re here to make sure our clients get serious value from our digital co-workers. Your impact As our Account Manager, you’ll manage a portfolio of customers with a dual focus: long-term success and commercial growth. You’ll be their strategic partner, driving product adoption, guiding business reviews, and uncovering opportunities to expand our partnership. You’ll play a key role in customer retention, revenue expansion, and making sure Neople becomes a core part of how our customers work. Your Responsibilities Build trusted relationships with key stakeholders across your customer accounts. Help customers unlock the full value of Neople, from onboarding to day-to-day usage. Lead regular check-ins and business reviews (QBRs or MBRs depending on the customer TIER), linking product usage to business outcomes. Identify growth opportunities, from new use cases to upsell and cross-sell motions, and work with the rest of the organization to close them. Track renewals, expansion pipeline, and forecast revenue across your book of business (BoB). Stay ahead of customer risks by monitoring health metrics and taking proactive action. Collaborate closely with Product and Product operation team to address blockers and capture feedback. Turn your customers into raving fans, through advocacy, testimonials, and referrals About you Proactive Problem-Solving: The ability to anticipate customer needs and deliver tailored solutions that drive success. Strong Communication Skills: Clear and persuasive communication that builds trust and strengthens relationships. Analytical Thinking: The ability to monitor customer health metrics and derive actionable insights. Adaptability and Learning: A growth mindset and eagerness to continuously improve and adapt in a fast-paced environment. Results Orientation: A focus on delivering measurable outcomes, from increased adoption to renewals and advocacy. Collaborative Spirit: A team-oriented approach to partnering with Sales, Product, and Marketing to deliver exceptional customer outcomes. How we measure success Revenue growth and retention in your BoB, both from renewals and expansions. Adoption of Neople digital co-workers, measured by usage and feature engagement. Customer health & satisfaction including NPS, CSAT, and qualitative feedback. Advocacy from referrals to participation in case studies or community events. Our offer A salary that’s fair, competitive and matches your expertise and ambitions. Endless opportunities to grow in a fast-moving startup where learning happens every day. A team that’s got your back. Work in a collaborative, supportive and trust-driven environment. Work your way. Flexible hours (32-40 per week) to suit your rhythm and life. Unlimited time to recharge. Take the vacation you need to show up at your best. Work from where you thrive. Offices in Den Bosch, Amsterdam, and Berlin – plus a ‘work away’ program so you can change up your surroundings. Top-notch tools to help you do your best work. A stake in our shared success. The opportunity to own shares in the company and grow with us. Are you ready to join us? We’re on a mission to completely reimagine work so everyone can find joy in what they do. At Neople, we know that women and people from underrepresented backgrounds often only apply for jobs when they feel they meet every single requirement. If you’re excited about this role and meet most of the requirements, we’d still love to hear from you. Dream big and apply - we’re all about potential, not perfection.