Your Role Manage compliance with global template processes and ensure process standardization & harmonization within a hub in a global SAP deployment Conduct local fit-gap analyses and define required template process adaptions (incl. business roles, system authorizations and data requirements) for multiple (parallel) SAP S/4HANA deployment projects As per design governance, decide on process designs and/or facilitate decision-making in higher committees Drive interaction with process experts from segment hubs/local entities and provide guidance on business process design aspects Report functionally to global process owners and ensure that rules & guidelines from global process owners are executed in the hub Ensure alignment with global process owners and other deputy process owners on integration topics Identify and align improvements of the global template with global process owners Review and approve design, configuration and functional specification documents If required, support in the design of test cases The stream Service to Customer (S2C) covers espescially the following process areas Customer order management incl. service / sales order creation and invoicing Returns and claim management incl. follow-up activities like inhouse repairs, scrapping and refund control Demand and inventory management of spare parts Service-related reports Integration with service-related processes like logistic processes, intercompany sales and intercompany purchasing Your Profile 3 years of relevant professional experience related to business process management Excellent knowledge of end-to-end business processes in S2C Proven methodological know-how of local fit-gap analyses and process design Solid assertiveness in defending the global template Strong decision-making acumen and ability to reach consensus/compromises on process designs among different stakeholders Experience with SAP R/3 and SAP S/4HANA as well as relevant third-party business systems is a plus Excellent conceptual, analytical and communication skills Fluent in English, both written and spoken Your ZEISS Recruiting Team: Andre Grunzel, Valerie le Maire