We are looking for a hybrid leader to bridge the gap between technical execution and client success. Unlike traditional relationship managers, you will serve as a technically proficient single point of contact who truly understands hardware, power, and cooling. You will own the full project lifecycle from onboarding and scoping to managing complex hardware deployments and remote-hands operations. Your mission is to ensure that no technical requirement is "lost in translation" between the client and our engineering teams, providing a seamless, high-touch experience that drives account growth and operational excellence.
Core Qualifications
* Experience: 3+ years in datacenter operations, infrastructure management, or technical account management.
* Technical Proficiency: Hands-on experience with server hardware, structured cabling, and power/cooling systems.
* Tooling: Expert-level familiarity with ITSM platforms (Jira, ServiceNow, or Zendesk).
* Leadership: Proven ability to manage a technical team, conduct 1:1s, and handle resource planning.
* Business Acumen: Experience managing project budgets, vendor RMAs, and Statement of Work (SOW) drafting.
Preferred Skills
* Background in Managed Services (MSP), Colocation, or Cloud Infrastructure.
* Familiarity with DCIM tools, asset management, and network fundamentals (VLANs, Cross-connects).
* Certifications: PMP, ITIL Foundation, CompTIA Server+, or CDCP.