Customer Success & Account Manager (German Market)
Location: Cologne, Germany (100% on-site)
Contract: Permanent, Full-Time
Languages: Fluent German required; English and/or French appreciated
About the Compan
yOur client is an international company specializing in chemical safety and risk management. For decades, it has helped industrial companies, laboratories, and healthcare organizations improve workplace safety
.With an established international presence and a network of subsidiaries and distribution partners, the company serves customers worldwide
.
About the German Organizati
onBased in the Cologne area, the German subsidiary is a key commercial and technical hub for the group. A local team of around 15 employees supports customers across German
y.As part of its growth strategy, the company is looking for a Customer Success & Account Manag er who will progressively take on the role o f Head of Sal es for the German organizati
on
Your Main Missi
onsYou will manage and develop relationships with an established portfolio of German-speaking customers, supporting them in the use of the company's technical products and services while ensuring high levels of customer satisfaction, retention, and business grow
th.You will identify opportunities for renewals and additional services, guide customers throughout their journey, and contribute to the continued development of the German subsidia
ry.
Key Responsibili
* tiesManage and develop a portfolio of German custo
* mersBuild long-term relationships through phone and email interact
* ionsEnsure excellent customer satisfaction and reten
* tionPrepare quotations and follow up on commercial opportuni
* tiesCoordinate customer requests and provide timely sup
* portMaintain accurate customer records and repor
* tingGradually take on broader responsibilities within the German organiza
* tionPrepare for future progression into a leadership
role
Your Backg
* roundMinimum 3 years' experience in Customer Success, Account Management, Customer Service, Inside Sales, or a similar customer-facing
* roleDegree-level educ
* ationExperience in industrial, technical, healthcare, safety, or scientific environ
* mentsExperience with customer retention, renewals, or account develo
* pmentInitial leadership experience appreciated or ambition to move into manag
ement
P
* rofileFluent German (written and s
* poken)English and/or French language
* skillsStrong communication and relationship-building
* skillsExcellent organization and attention to
* detailAbility to manage multiple priorities effec
* tivelyWillingness to work on-site in C
* ologneInterest in a long-term career path with increasing responsi
bility
What W
* e OfferFixed s alary: €45,000–€55,000 depending on exp
* erienceAnnual profit-sharing scheme (historically equivalent to approximately 1–1.5 months'
* salary)Salary review after the first successf
* ul yearHealth c
* overageStable and growing international
* companyStructured career path toward a management p
osition
Long-term development within a company that values expertise, commitment, and internal p
romotion