An exciting opportunity has arisen to join the La Marzocco team! To strengthen our team, we are looking for an employee as a Service Technician for our location in Berlin.
We are searching for a person who’s enthusiastic about the technical aspect and with a special interest in how our products work.
Find out more about this opportunity: we are waiting for your application!
Please submit your application in English.
Your tasks:
* You are the contact person for our customers and help with service issues.
* You will carry out installations independently and show customers and partner companies the first steps on their machines.
* You look after warranty cases, including coordination and communication of service calls.
* You are part of a new service center where you will manage: customer service, invoicing & accounting, coordination of machine deliveries, spare parts stock, maintenance, and repairs.
* You will take on further installations, repairs, and technical service on home and commercial machines as required.
* You are also our internal contact person for technical questions relating to our product range
Your qualification:
* You have electrical engineering qualifications, e.g. qualified electrician (efk), qualified electrician for specified tasks (efkfft) or another electrical engineering qualification.
* Alternatively, you have completed training in a technical field so that you can quickly obtain the necessary certifications.
* Class B driving licence
* IT skills (expertise in working with Teams, Excel and experience in working with CRM software is a plus)
* You are strong in multitasking and solution-oriented
* Excellent customer service and communication skills
* Knowledge of coffee is an advantage
* Professional experience as a technician is an advantage
* German speaker
* English speaker
What we offer you:
* Flat hierarchies and a familiar corporate culture that values your contribution and offers prospects
* Varied and challenging activities with a lot of personal responsibility and creative freedom
* 40-hour week, 28 days holiday, flexitime account
* As part of an international group, we offer you many opportunities for further development
* Contribution to the company pension scheme
* Company events
* Employee benefits
* Type of position: Full-time, permanent position
At La Marzocco, we embrace differences in gender, age, ethnicity, race cultural background, disability, religion and sexual orientation. We believe that diversity and inclusion help us to attract, recruit, engage and retain of talented people whilst we are building an amazing workplace environment and positive culture.