What you can expect
1. As a Product Owner for Conversational AI, you actively contribute to shaping the digital customer journey.
2. Your focus spans the entire customer lifecycle—from AI-powered Conversational Commerce to onboarding and care assistants in customer service.
3. You play a key role in successfully implementing our Microcustomer Strategy and leverage your expertise in software delivery, technical concepts, and agile methodologies to drive results.
4. Acting as the interface between business and tech, you ensure that requirements, user journeys, and implementations align, delivering a best-in-class AI-powered customer experience.
5. You define the strategic direction for customer-facing Conversational AI at DKV Mobility and make sure it covers all relevant touchpoints along the customer lifecycle.
6. You own roadmap planning and management, ensure synchronization with the AI team and other stakeholders, and monitor execution.
7. You analyze business requirements and customer needs, document them in a structured way, and translate them into actionable user stories and technical concepts for development teams.
8. Together with the AI team, you define clear release goals, align them with strategic priorities, and ensure complete requirements and a clear definition of done.
9. You plan and conduct user acceptance tests, closely coordinate with the AI team and all relevant stakeholders, and ensure smooth releases.
10. You establish a governance structure for customer-facing Conversational AI, lead the central committee, and coordinate the prioritization of business needs across all stakeholders.
11. You analyze the performance of our customer-facing Conversational AI and derive data-driven optimizations for flows and intents—always keeping best-in-class CX in mind!
12. You continuously develop new use cases for Conversational AI and oversee their implementation from concept to go-live.
13. You act as an ambassador for Conversational AI, communicate the value of our AI solutions, and build trust and acceptance among internal and external stakeholders.
What makes you stand out
14. You have at least 4 years of experience in a role such as Product Owner, Solution Consultant, or Business Analyst in an agile environment and have already been responsible for introducing new AI systems, processes, and structures.
15. Your technical understanding of AI platforms such as Cognigy, Conversational AI (voice and chat), LLMs, Generative AI, and Agentic AI, as well as your basic knowledge of technical architectures and integration concepts, set you apart.
16. You combine analytical thinking with technical expertise and bring experience with CRM systems such as MS Dynamics 365, ideally complemented by knowledge of eCommerce and contact center technologies like Adobe Commerce and Genesys PureCloud.
17. Your business-fluent German skills, both written and spoken, are complemented by very good English skills. Ideally, you also have additional foreign language knowledge.
18. You enjoy occasional travel within Europe.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Why DKV Mobility? Here are five good reasons...
At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!
We've been growing for about 90 years
How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.
There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!
We attach great importance to work-life balance.
We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.
We support you in your development
We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!
We are committed to a net-zero future
After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.
We are a certified employer
Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!