The role holder demonstrates competence in repairs, replacements, andrecalibrations on “Standard jobs” without supervision Consistently delivers all operational responsibilities to contribute to team goals May be allocated “Complex” jobs if accompanied by Expert, Lead, Supervisoror Team Leader May learn and perform flat glass cutting as needed Carries out core customer service activities, communicating effectively byunderstanding and responding to customer needs to deliver great service Finds appropriate opportunities to present and sell Value Added Products andServices (VAPS) Understands company policies and procedures and complies with them Understands and works towards branch and personal KPIs May mentor and support other team members JBRP1_DE