Sachbearbeiter - Complaint Management
ARBEITSORT: München / Deutschland | UNTERNEHMEN: KNORR-BREMSE | ID DER AUSSCHREIBUNG: 1152
In your new role you will:
* Be the point of contact for Customer Quality topics, liaising with different areas within Infineon as the customer advocate to fulfil the interests of the customers and Infineon
* Manage Customer Complaints (FARs) for designated customers/product lines within PSS, playing the roles of Customer Interface, Complaint Manager and FAR Coordinator whenever applicable, to drive proper problem resolution within the agreed target dates and according to customer and IFX process requirements
* Liaise with Business Lines, FA Labs and Customer Quality teams in different regions, to drive product improvements, resolve customer issues, and secure capacity, for the management of FARs and other customer requests
* Train other team members in Customer Quality and Complaint Management topics, including but not limited to the roles, responsibilities, methods (8D, 3x 5Why), IT tools, in order to enable such members to perform their assigned roles in PSS QM
* Act as the Local Process Expert in PSS QM for the management of customer complaints in software, being the point of contact within PSS to clarify queries, drive process reviews/ improvements together with other divisions, operations and Central QM
* Moderate Problem Solving (8D) teams and lessons learned sessions, involving other functions within and outside of PSS, facilitating teams to solve problems, identify gaps and implement improvements
* Engage in digitalisation projects, identifying processes which digitalisation or artificial intelligence, bring strong benefits in quality and/or speed, and actively working in proposing such projects to the PSS Management team and implementing it after management bu y-off
* Lead whenever required, improvement projects focusing on Quality and Customer Satisfaction, within the scope and milestones defined by the PSS Management team
UNSER ANGEBOT
Wir bieten ein erfolgreiches, technisch anspruchsvolles und dynamisches internationales Umfeld, in welchem Systemdenken und Kreativität gefragt sind. Bei uns finden Sie ein aufgeschlossenes, motiviertes Team und eine familiäre Firmenkultur, geprägt durch Offenheit und Eigenverantwortung.