More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.
Service Sales Manager (m/f/d)
Service Sales Manager owns the HW post-sales business activities for an assigned set of accounts. They drive sales and promotion of Customer Support Agreements and Production Value Services, including SW Solutions. As the first point of contact for HW Sales Teams and Account Managers, he/she is the Sales channel of service business.
developing compelling sales strategies,
selling the value of services
The Service Sales Manager proactively analyzes data, collect customer needs through proper customer journey and experience, engage account teams, create sales strategies, and provide continuous proactive communications internally and externally.
This customer facing position requires domestic and (some) international travel to build a strong relationship with customers and local Advantest Account Teams
On time renewal of existing Customer Support Agreements (CSAs) and warranty conversion business.
Accurate and timely forecasting of orders in Customer Relationship Management (CRM) application.
Proactive promotion of Advantest solution and services working with Account Managers, Finance, Production Service BU(PSBU), Business Centers, Marketing, Software Solutions, R&D, etc.
Coordinate global service agreement deliverables, pricing, and Quote to Cash processes with the local and global Service Sales, Service Delivery and Marketing teams.
Actively support assigned customers with information about new Advantest Service & Support solutions.
Support Account Managers in "Deal Management" on CSA, Engineering and Production Solution Services business by serving as a services specialist. Collect and forward customer feedback to relevant departments and closely cooperate with Field Support and System-/Application Engineering to meet customer demands for specific applications or special non-standard products.
Relationship Management:
Accountable for developing and maintaining strong working relationships with Sales Account Managers and Account Team Leadership for assigned accounts.
Ability to earn and build trust with Customers, Account Managers, and the Global FS Team.
Assists Account Managers in developing an overall account strategy that recognizes and achieves Business Objectives in both Product and PS Sales.
Participate in "Closed Loop" customer management.
Customer-facing experience, better if developed on a global scale
Strategic Sales Skills and Account management experience
Marketing and sales experience in services and SW solutions
Ability to articulate services value proposition based on a value selling approach.
Ability to analyze data, develop and communicate results based on the data
Fluent in English (other EU languages (Italian/French/German) also nice to have)
Customer-centric, consultative and a passion for excellence in sales.
Experience in some semiconductor field
Benefits
Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
Attractive salary, share in Advantest ́s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions
Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days
Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations
Apply now, preferably via our online application tool.
Would you like to know more about jobs at Advantest and about our unique team spirit? Our employees offer you their personal insights into our working environment.
Would you like to take a closer look how our working environment looks like?