The role holder demonstrates core skills, knowledge, and competence in allrole requirements, and is improving capability and proficiency▪ Is technically trained for “Standard” jobs but may not have put all training intopractice and is exposed to “complex” jobs with supervision▪ Requires further support, development and supervision to meet targets andcomplete new or unfamiliar tasks▪ Responds effectively by understanding and listening to customer needs todeliver great service▪ Finds appropriate opportunities to present and sell Value Added Products andServices (VAPS)▪ Understands company policies and procedures and complies with them▪ Understands and works towards branch and personal KPIs▪ Maintains tools and related kit in good condition