The role holder demonstrates competence in all role requirements (repair,replace, recalibration and flat glass cutting) and consistently delivers alloperational responsibilities to contribute to team goals Works independently on any type of vehicle without supervision or supportfrom a team leader Delivers great customer service by understanding and responding to allcustomer needs, managing expectations and balancing priorities Finds appropriate opportunities to present and sell Value Added Products andServices (VAPS) Role models proactive engagement in complying with all policies, standards,and procedures with particular focus on the management of Health andSafety compliance Proactively contributes to engaging the team in meeting and exceeding KPIs Mentors and supports other technicians JBRP1_DE