Job Opportunity We are seeking an accomplished professional to oversee the Fund Administration production, ensuring exceptional service quality and anticipating client feedback. This is a unique opportunity for a Client Account Manager to excel in their role by collaborating with various teams to improve the service as needed. * Establish customer satisfaction as the primary goal by serving as the central point of contact for all clients requests related to the Fund Administration department. * Maintain a thorough understanding of ongoing subjects and requests to provide prompt and accurate responses to clients. * Stay informed about changes affecting specific customers and communicate this information to relevant teams to ensure tailored service delivery. * Ensure that client needs are fully understood and met by maintaining open communication channels. * Prepare and present Key Performance Indicators to assess the quality of service delivered. Key Responsibilities: