A glimpse in your role:**In this role, you will manage the full technical relationship with local merchants, guiding them through the entire lifecycle of our Issuing Solutions integration projects. You will act as a trusted advisor for merchants and internal teams, overseeing solution rollouts, supporting service delivery, and ensuring that integrations are fully embedded within Global Blue’s operational and technical framework.**Drive technical presales activities for local accounts, supporting the commercial team with expertise and solution insights* Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services* Deliver Issuing Solutions in full compliance with Global Blue processes and standards* Ensure that deployed Issuing Solutions are correctly anchored and supported within the Global Blue organization* Act as the escalation point for technical issues related to Global Accounts* Conduct regular review meetings with merchant IT managers to ensure alignment and continuous improvement* Monitor BAU (Business As Usual) activities for local accounts to maintain stability and service quality* Collaborate closely with Technology, Product (TFS), Commercial teams, and Technical Account Managers across the Global Blue organization to optimize integrations and support merchant needs**Every action has an impact. You’ll drive towards success if:*** You have a university degree, preferably in an IT-related field* You bring 5+ years of experience managing multinational projects involving external stakeholders* You have hands-on experience in customer consulting or technical account/service management* You have a solid understanding of POS-related technologies, transactional systems, and EFT payment standards* You are familiar with project management methodologies, processes, and tools* You have strong communication and relationship-building skills with both business and technical stakeholders* You are self-driven, organized, and able to work effectively in virtual/distributed teams* You are fluent in English (mandatory)* You have working knowledge of POS retail systems or the credit card industry (preferred but not mandatory)* You are comfortable diving into technical details when needed**Together, we go further:**At Global Blue, great work happens when talented people come together in a **supportive and inspiring environment**. A role in a **fast-growing, international company*** Opportunities for **professional development and career growth*** A **multicultural workplace**, collaborating with colleagues worldwide* Inspiring team members and a **dynamic, forward-thinking culture*** A range of **employee benefits**, including:* Employee referral program* Team-building activities and events* Annual Christmas Party and moreWe foster **career growth through internal mobility**, embrace an **Agile Working Model**, and prioritize **work-life balance**. At Global Blue, we firmly believe that enhancing the shopping experience drives performance.As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over **35 million** Tax Free Shopping transactions every year and our payment partners in elevating the experience of **more than 31 million** transactions worldwide. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.With Global Blue, enjoy the journey.
#Global Blue, Düsseldorf