Job Description
As an Account Manager for U4F, you will take full commercial ownership of a defined portfolio of existing customers across the DACH region. Acting as a trusted advisor, you will ensure customers realize maximum value from their U4F solutions while driving renewals, expansions, and long‑term growth.
This is an exciting opportunity to join a newly dedicated team and work closely with the General Manager, Sales Leadership, Solution Consulting, and wider GTM functions.
Responsibilities
* Manage a portfolio of U4F customers as their primary commercial contact and product advocate.
* Own customer retention and expansion outcomes, identifying and progressing upsell and cross‑sell opportunities in collaboration with Sales Engineering and Solution Consulting.
* Conduct structured account reviews to understand customer priorities, open issues, adoption, and future roadmap needs.
* Build strong, senior‑level stakeholder relationships, positioning Unit4 as a long‑term strategic partner.
* Collaborate closely with RevOps, Product, Marketing, and Customer Success to align customer needs with solution positioning and value realization.
* Maintain strong CRM hygiene, including accurate forecasting, pipeline progression, and opportunity stage management.
* Contribute to the U4F go‑to‑market strategy by bringing customer insights that shape product development and commercial execution.
Qualifications
What You Bring:
* 5+ years of experience managing enterprise software customers, ideally within financial management, ERP, SaaS, or other complex B2B solutions.
* Strong commercial acumen with a proven track record of achieving revenue, renewal, retention, and account‑growth targets.
* Ability to build trust and credibility with senior finance stakeholders and cross‑functional teams.
* Excellent communication, negotiation, and relationship‑building skills.
* A proactive, consultative approach with strong organisational discipline and attention to detail.
* Comfort working in a transforming environment with evolving processes, structures, and product offerings.
Additional Information
We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.
What we offer:
* A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
* Work life balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
* We offer growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
* Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
* A commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good program
* We offer a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.