Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! Please note that for this role C2-level German proficiency is required. What You’ll Do ✨ Own customer success and revenue growth across your portfolio of customers ranging from solar & heatpump installers to utilities. Own customer onboarding as a trusted product expert and business partner, helping customers implement Reonic in the most efficient way. Partner cross-functionally with Support, Product management, and Engineering to accelerate adoption, drive usage, and identify market opportunities. Continuously improve customer experience and help streamlining and improving our processes. Drive Net Revenue Retention (NRR) by uncovering opportunities to expand, renew, and strengthen customer relationships. Strategically plan and implement projects that drive Reonic's growth and innovation What Makes You a Great Fit ✅ Experience in B2B SaaS customer service or success, with a strong emphasis for customer facing interactions. Previous experience in high growth start up environment. ⚡ You enjoy a challenge, you are resilient, driven, and passionate about helping customers realise long-term value with us. ⚙️ Technical background e.g. (industrial-) engineering or top tier business school degree Excellent communication abilities in German & English Why Join Us? Be part of one of the fastest growing VC-backed startup in Germany with 2000 satisfied B2B customers Enjoy opportunities for personal and professional growth Embrace the freedom to innovate and make quick changes in a dynamic team ️♂️ Perks include gym membership, coffee, regular team events, MacBook & more Receive competitive pay Location: This is a full-time, in-office position in Berlin. Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all. About Reonic At Reonic, we’re on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 2000 business customers, we’re growing fast—and we need YOU to help us accommodate our new and existing customers. Ready to shape the future of renewable energy? Apply now!