Aircall is the worlds leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right inWe are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems. As a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.
Key Responsibilities:
1. Partner Recruitment & Onboarding:
2. Identify, recruit, and onboard new Salesforce Channel Partners (or System Integrators) that align with our strategic objectives and target markets.
3. Develop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity.
4. Educate partners on Aircall's products, services, value proposition, and sales processes.
5. Partner Relationship Management:
6. Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations.
7. Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities.
8. Conduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans.
9. Revenue Generation & Sales Enablement:
10. Develop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets.
11. Provide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral.
12. Collaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners.
13. Track and report on partner performance metrics, including pipeline, closed deals, and revenue attribution.
14. Forecasting & Reporting:
15. Accurately forecast partner sales and contribute to overall company revenue projections.
16. Provide regular reports on partner performance, activities, and market insights to management.
17. Program Development & Optimization:
18. Contribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives.
19. Work cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements.
20. Stay informed about industry trends, competitive landscape, and best practices in channel management
Qualifications
21. Confident Communicator. Languages: Native German language, English fluent.
22. You have at least 2-3 years of experience, ideally in partnership development, in a competitive, data-driven environment.
23. You have a strong understanding of SaaS business models and an interest in technology
24. Analytical and strategic thinking abilities, KPI driven approach.
25. Excellent communication, negotiation, and interpersonal skills.
26. Bachelors degree in Business, Sales, Marketing, or a related field.
27. Entrepreneurial mindset to establish and grow our presence in the DACH market, demonstrating autonomy.
28. Analytically Minded: Driven to meet and exceed quarterly targets. Systematic approach to working, your decisions are data-informed.
29. Naturally curious and passionate about learning and adapting to new markets, technologies, and sales strategies.
30. Strong Communicator: Networking and relationship building are important to you. We are looking for someone outgoing. You are confident to interact with senior-level points of contact.
31. Team Player: Committed, ambitious, humble, with a systematic approach to working, but most importantly - a great team player!
We believe that these qualities, combined with your professional skills and experience, will make you a standout candidate and a valuable addition to our team at Aircall.Aircall is constantly moving forward. Were building new roads to complete our journey, and were taking people with us who have the same builder mentality.Lets grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.Were creating a place where great people trust one another and thrive together.People flourish at Aircall and now is the time to be part of the team and the journey were on.Why join us? Key moment to join Aircall in terms of growth and opportunities️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefitsDE&I Statement: At Aircall, we believe diversity, equity and inclusion irrespective of origins, identity, background and orientations are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. Were working to create a place filled with diverse people who can enrich and learn from one another. Were committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.