Your responsibilities
* Handle service requests in the EMEA region (Europe, Middle East, Africa) as 2nd level support
* Monitor the device throughout the entire product-life-cycle
* Analyse and solve technical problems, also on customer’s site
* Conduct technical training courses for the technical support staff in EMEA
* Provide customer support for the application of instrument-specific software
* Take care of escalation and complaint management in cooperation with affiliates, our Japanese headquarters and suppliers
* Prepare and revise technical documentation
* Direct exchance with the parent company S-Corp in Japan
Your profile
* Degree in medical technology or comparable education
* Experience in technical support as well as in conceptualising and conducting training courses
* Profound expertise in electrical and medical engineering as well as IT knowledge
* Strong customer orientation and the ability to motivate
* Distinct cross-cultural communication and problem-solving skills
Our benefits
We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.
* Culture & cooperation: An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environmentwith a broad learning and development landscape in our EMEA Campus, after-work events for internal networking
* Work-life balance: Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave
* Additional benefits: Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen
* Health & wellbeing: In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management
* Mobility: Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad
* Social Responsibility: Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources