*You remain calm and analytical, even when things get hectic - because you are sure that there is a solution for every problem. You like to help our customers as quickly as possible and also see the really meaningful side of your job every day: people who are grateful to you because you made their day.
About us
As an IT service provider, we accompany our customers through the digital era: with market-leading office and production printing systems, smart IT and business software solutions, and an innovative video services and healthcare portfolio. From hardware to software through to services and consulting solutions: we create added value through intelligently connected data in the workplace. RETHINK is what drives us. Trying things out, seizing opportunities, finding innovative solutions. To make this happen, we provide an exciting working environment to our more than 9,000 employees across Europe.
* We are a strong brand: with 9,000 motivated employees in Europe, we support our customers on the path to digitalisation.
* As part of your role, you take care of technical post-sales support at 2nd and 3rd level, including managing escalations with suppliers like in Japan or other third-party vendors.
* You are responsible for analyzing and monitoring product quality data and you initiate corrective actions when needed - always keeping an eye on both cost and performance.
* You also plan and carry out system installations across Europe, which includes uninstalls and reinstalls and you support international branches right up to the handover to the end customer.
* When technical issues arise, you dive into fault analysis using all available resources - from manuals and databases to training materials and external sources.
* In addition, you support the sales process for Industrial Print Inkjet systems. That means helping with complex demos, setting realistic customer expectations, defining acceptance criteria, conducting site surveys and offering lifecycle support.
* You are also a key player in sharing knowledge - whether through documentation, workshops, training sessions or by steering the “European Community for Industrial Printing Products.”
* From a service perspective, you actively contribute to product launches and you coordinate with local teams for tasks like engine retrofitting or onsite support visits.
* Of course, you will first get to know our products and internal processes. A strong team is always around you, training courses make you fit for action. A buddy is there for you.
* Speaking of the team: There are currently 10 smart people in region - all of them feel a good and friendly bond locally and virtually. Team spirit unites and grounds us.
* With all this, you also enjoy flexibility of place and time. Mobile working is part of our culture. Business travel accounts for approx. 70%.
* Ideally, you have a technical background in the printing industry and you are already familiar with Industrial Printing Systems, workflow management, Inkjet technology, offset printing and colour management.
* You want to make a career change? You are very welcome: If you are familiar with the printing industry, you can quickly acquire the technical knowledge with our support.
* Your strong mechanical skills, combined with solid knowledge in electrical systems, colour science, substrates and finishing techniques, make you a valuable technical expert.
* With excellent troubleshooting abilities and a sharp eye for identifying and resolving faults, you are well-equipped to handle technical challenges.
* Strong organisational skills enable you to manage tasks independently, including planning your travel and work schedule efficiently.
* Comfortable in cross-cultural environments, you also bring valuable experience in intercultural communication.
* Your English skills - both spoken and written - are advanced and you are confident using Microsoft tools like Word, Excel, Outlook and Teams.
* You fill your large scope for creativity - in the varied tasks of your position you playfully switch between self-responsible concentration and the binding quality of a team player.
* Eye level is your favourite language.You get along well with different characters.
* You have a class B driving licence and are willing to travel throughout Europe.
We also encourage people with severe disabilities to apply for the advertised position.
* Work where and how you want: Flexible working hours and a modern mobile working concept allow you to organise your working day in the way that suits you best.
* We are a certified family-friendly employer: With us you will find room for your personal development in different phases of your life. The compatibility of work and family is very important to us and family-friendliness is part of our culture.
* Time for rest: With a full-time contract and a 38.5-hour week, you get 30 days of annual leave. If 24 December and 31 December fall on a weekday, we will give you these days as additional holidays.
* Choice of working hours: Scope for your decision: With us, you can either opt for trust-based working hours or for time recording.
* Well-equipped for your professional and private life: From your first day, you will receive a company car with all services and unlimited mileage as well as a modern smartphone – also for private use.
* Well-provided for: We support you with capital-forming benefits.
* Attractive location: We offer free parking and connections to the public infrastructure.
* One bike, many advantages: Whether for the way to work or for private tours: With our company bike leasing offer you can secure your dream bike and benefit from attractive tax advantages through direct deferred compensation.
* Fit and healthy at work: Ergonomic workstations, a health portal and sports activities organised by colleagues await you.
* Secure exclusive benefits: With our partners, you receive great special conditions with well-known manufacturers and brands as well as for fitness studios, insurances, events and much more.
Would you like to learn more about us and our benefits? Then take a look at our career page.
If you have any questions, please do not hesitate to contact us. Please write to us at jobs@jobs.konicaminolta.eu, quoting Job ID 4580 (exclusively for queries, applications are only accepted online via the applicant platform).
We will contact you as soon as possible.
Job ID: 4580
JBRP1_DE