Ihre Aufgaben:
* Drive the development, optimization and lifecycle management of the ServiceNow-based OSS modules (OMT and TNI) that support order management, provisioning and fulfillment processes
* Translate complex telecom business requirements into clear technical specifications and ensure that the platform supports scalable, reliable and automated service delivery
* Define and prioritize the product backlog for the OSS domain, specifically focusing on Order Management and Inventory
* Translate high-level business goals into detailed technical user stories and acceptance criteria for the development team
* Manage the roadmap for ServiceNow OMT and TNI implementation, ensuring alignment with the broader fiber rollout strategy
* Design end-to-end Service Fulfillment and Provisioning workflows (from order entry to activation)
* Define logic for Service Decomposition
* Architect solutions for Fallout Management: Define rules for exception handling to minimize manual intervention during order failures
* Plan for high-volume scalability, ensuring the system can handle mass-market order spikes common in fiber rollouts
* Define the Service Inventory and Resource Inventory data models within TNI
* Define requirements for API integrations between ServiceNow and surrounding systems (CRM, Network Activation systems/NMS)
Ihre Qualifikationen:
* Profound knowledge of Telecom Order Management, Service Provisioning and Fulfillment processes within a Fixed Network/ Fiber (FTTH/B) context
* Deep understanding of complex telecom workflows, including MACD (Move, Add, Change, Delete), fallout management and jeopardy management
* Ability to discuss API payloads, data modeling (SID) and system performance with developers
* Hands-on experience with ServiceNow modules ONT & TNI
* Strong experience with comparable OSS/BSS platforms (e.g., Netcracker, Amdocs)
* Experience working in Agile/Scrum environments
* Ideally experience with TM Forum standards (eTOM process framework, SID information model)
* German language skills are advantageous; English fluency is mandatory
Ihre Vorteile:
* Opportunity for project extension
* A highly motivated team and an open way of communication
* A very renowned company