Description Identify and develop relationships with key decision makers at all levels within the VW Group (VW, Audi, Porsche). Understand the customer's business (strategically, operationally, financially). Understand the customer's buying process and identify all influences, intimately understanding their requirements. Maintain understanding of customers’ expectations relative to operational solutions, costs, and results, ideally being aware of some of their challenges before they arise. Possess a strong understanding of all automotive-related challenges and opportunities, with in-depth knowledge of the automotive market. Stay in close contact with all internal stakeholders (Operations, Finance, HR, etc.), supporting them where required to prioritize the customer. Act as a line of escalation for the customer, serving as the customer’s advocate within the organization. Oversee all existing contracts, effectively managing associated risks and capitalizing on any connected opportunities. Manage a team of three (to be five) Operational Account Managers. Develop and execute a comprehensive plan for the account to explore new opportunities and expand business (share of wallet, new services, new geographies, new logos within the customer group). Meet and exceed financial growth targets for the VW Group account. Coordinate and manage RFQs for new business opportunities and renewals of existing business, engaging other functions as required, and own the commercial relationship and contract negotiations with the customer. Follow internal commercial processes, procedures, and thresholds. Foster close cooperation between VW Group Account Management, Operations, Tender Management, Operational Excellence, and all other functions (IT, HR, Finance, etc.). Partner with colleagues in other regions on broader opportunities for selected global customers. Act as an ambassador for DP World at all times, promoting and demonstrating positive behaviors in harmony with DP World’s principles, values, and culture. Ensure the highest level of safety is applied in all activities. Understand and follow DP World’s Code of Conduct and Ethics policies. QUALIFICATIONS Degree or equivalent in business administration or transport/logistics. Proven track record of having consistently achieved high customer satisfaction, retention and growth at a relevant scale. EXPERIENCE Minimum 10 years-experience within the logistics industry (or similar service industry) with focus on Automotive vertical. Significant value-selling experience. Leading and managing a team of subject matter experts. Managing complex tender processes in a matrix organization Strong communication skills - You are an exceptional listener. You communicate clearly. You write exceptionally well, and you speak eloquently. You can explain just about anything to anyone. You’re comfortable on the phone or to groups of people – at any level. You are incredibly tactful when delivering the facts. Problem solving - You enjoy solving problems. Getting to the root cause. You love taking on difficult challenges and finding creative, innovative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it. Detail oriented - You pay strong attention to the details as it is one of your core qualities. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focussed and nothing falls through the cracks on your watch. Exceptional critical thinking skills - You can identify gaps in logic and underlying causes of issues; You think on your feet. You like learning new things, and you can learn quickly. Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organised. Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude. You speak and write fluent German and English – additional languages are a bonus Über DP World Der Handel ist das Lebenselixier der globalen Wirtschaft, schafft Chancen und verbessert die Lebensqualität der Menschen weltweit. DP World existiert, um den globalen Handel zu verbessern und das Mögliche für die Kunden und Gemeinschaften, die wir weltweit bedienen, zu verändern. Mit einem engagierten, vielfältigen und professionellen Team von mehr als 111.000 Mitarbeitern aus 159 Nationalitäten, die 77 Länder auf sechs Kontinenten umfassen, treibt DP World den Handel weiter und schneller voran in Richtung einer nahtlosen Lieferkette, die fit für die Zukunft ist. Wir transformieren und integrieren unsere Geschäfte – Häfen und Terminals, Marinedienste, Logistik und Technologie – und vereinen unsere globale Infrastruktur mit lokaler Expertise, um stärkere, effizientere End-to-End-Lieferkettenlösungen zu schaffen, die die Art und Weise, wie die Welt handelt, verändern können. Darüber hinaus gestalten wir die Zukunft durch Investitionen in Innovation. Von intelligenten Liefersystemen bis hin zu automatisierten Lagerstapelsystemen sind wir an der Spitze der disruptiven Technologie und treiben den Sektor zu besseren Handelswegen voran, indem wir Störungen vom Fabrikboden bis zur Tür des Kunden minimieren. DP World hat die Mission, Grenzen zu überschreiten und die Kluft zwischen allen Nationen und Kulturen zu überbrücken – nicht nur in dem, was wir tun, sondern auch in unserem Verhalten. Wir sind bestrebt, eine Kultur zu schaffen, in der sich jeder respektiert, unterstützt und befähigt fühlt, sein volles Potenzial zu erreichen. Wir glauben, dass die Förderung von Inklusion und Vielfalt Innovation und Wachstum vorantreibt und uns hilft, Menschen, Unternehmen und Gesellschaften zu verbinden. Freie Gedanken und unterschiedliche Perspektiven verändern unsere Welt, und gemeinsam können wir das Mögliche verändern. Die DP World-Familie umfasst syncreon, Imperial und P&O. LI-BP2