Job Description
* You will develop innovative, customer-oriented and competitive solutions around the topic of “virtual agent” in the context of Customer Service globally
* You ensure best-in-class agentic customer experience assistance in support of deflection and automation targets
* You drive the Conversational AI roadmap as part of the Customer Service Transformation
* You actively foster innovation by analyzing market trends and evaluating the current tooling landscape, seeking innovation potential in alignment with the overall product strategy
* You oversee the entire product lifecycle from requirements gathering, through conceptualization, development, piloting and supporting the market launch, driving KPI and experimentation framework
* You collaborate closely with stakeholders across all hierarchical levels, from the service agent all the way to C-level
Qualifications
* Experience You have 5+ years of proven experience in digital Product Management (discovery and delivery) in an agile environment (Scrum/Kanban) and scaling product teams
* Tools You have previous experience with chat and voice bots. Ideally experience with a conversational AI platform such as Genesys
* Self-Starter You have excellent logical, analytical and strategic skills, are structured and self-driven
* Passion You overcome challenges with passion and creativity. You are ready to roll up your sleeves and do whatever it takes to help your team build a great product and a successful business
* Result-orientation You set clear goals and metrics, analyze your KPIs on a daily basis and shape strategies to continuously improve your products performance
* Communication You have experience in multicultural stakeholder management, working across time zones, and you are skilled at consensus-building and decision-making with excellent communication skills
Additional Information
* Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
* Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom
* Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
* Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
* Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
* Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!